At a Glance
- Tasks: Lead and inspire your team to ensure smooth operations and exceptional customer experiences.
- Company: Join the iconic Nike family at Wembley Factory Store.
- Benefits: Enjoy competitive salary, bonuses, discounts, and exciting career development opportunities.
- Other info: Flexible hours with opportunities to participate in unique Nike events.
- Why this job: Be part of a dynamic team that values diversity and innovation in retail.
- Qualifications: Passion for sport, retail experience, and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location & Store Type: Nike Wembley Factory Store
Address: 42-45 Wembley Park Blvd, LONDON, HA9 0TG, United Kingdom
Hours: Full-time, 40 hours per week, including nights and weekends
Availability: Fully Flexible, Monday to Sunday, starting from as early as 6:00 am
Do you know what we are missing to create the best retail team on the globe? Someone like YOU!
In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete".
Operations Coach you are: Crucial to the effective running of the department. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back-of-house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion, and innovation our consumers experience on the shop floor.
Main responsibilities:
- Managing the daily activities within the operational and back of house areas of the store, including cash office, Health and safety policies and procedures, shipping and receiving, stock flow, loss prevention and product management.
- Lead, coach, drive and inspire associates within designated areas to process stock efficiently in B.O.H and support F.O.H satellite stockrooms management.
- Identifying issues and opportunities based on stock requirements and product availability.
- Replenishment - Ensuring all processes are delivered efficiently and to a high standard for shrinkage results, overseeing effective operational and productivity.
- Identify issues and opportunities based on product selling from F.O.H team and consumer feedback.
- Training and education to further develop yourself and the team.
- People and HR management responsibilities.
- Assist the leadership team in delivering a premium consumer and employee experience.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving monthly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world”? Apply now, easy way online. We are waiting for you!
Department Manager (Coach) - Operations - Nike Wembley employer: Nike
At Nike Wembley, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Department Manager (Coach), you will not only lead a passionate team but also benefit from attractive salaries, monthly bonuses, and extensive training opportunities that support your career growth. Our commitment to diversity, equity, and inclusion, combined with unique employee perks like sports activities and exclusive discounts, makes Nike Wembley a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager (Coach) - Operations - Nike Wembley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nike!
We think you need these skills to ace Department Manager (Coach) - Operations - Nike Wembley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
