At a Glance
- Tasks: Lead and motivate a team to deliver exceptional consumer experiences at NIKE.
- Company: Join the dynamic and inclusive team at NIKE, Inc.
- Benefits: Attractive salary, bonuses, discounts, and career development opportunities.
- Other info: Enjoy a vibrant work culture with access to sports activities and unique NIKE moments.
- Why this job: Be a brand ambassador and make a real impact in the retail world.
- Qualifications: Retail or leadership experience with a passion for sports and consumer service.
The predicted salary is between 30000 - 40000 £ per year.
Become a part of the NIKE, Inc. team. NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete".
As a Coach you are:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, sales floor).
- Identifying and improving areas based on feedback given by consumers.
- Being a brand ambassador for NIKE’s initiatives including training your team.
- Ensuring that the store complies with all NIKE standards and guidelines.
- Cooperating with your business partners across stores and HQ.
More specifically, our store structure consists of the 3 Coach roles below:
COMMERCIAL- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards.
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using our reporting tools to make the best commercial decisions.
- Achieving accurate inventory to fulfil digital orders.
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
- Leading team engagement on NIKE Community Ambassador activities.
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
- Being responsible for store scheduling.
- Working collaboratively with store team to implement & maintain a positive NIKE culture.
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life.
- Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
- Completing specific training and sharing completion with athlete services.
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving monthly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world”? Apply now. We are waiting to hear from you!
Floor Manager (Coach) - 40hr - Nike Croydon employer: Nike
NIKE, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging employees to explore their potential and push boundaries. As a Floor Manager (Coach) at our Croydon location, you will benefit from competitive salaries, monthly bonuses, and extensive training opportunities, all while being part of a team that values diversity and innovation. With access to unique NIKE moments and a strong emphasis on personal and professional growth, this role offers a rewarding experience for those passionate about sports and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) - 40hr - Nike Croydon
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with NIKE's values, products, and culture. This way, when you walk into that interview, you can show them you're not just another candidate, but a true fan who understands what they stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have. This could give you insider knowledge and even a potential referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated leadership, teamwork, or problem-solving. NIKE loves achievers, so be ready to showcase how you've made an impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NIKE team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Floor Manager (Coach) - 40hr - Nike Croydon
Some tips for your application 🫡
Show Your Passion for NIKE:When you're writing your application, let your love for NIKE and sports shine through! Share personal stories or experiences that highlight why you’re excited about the brand and how it aligns with your values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Coach role. Highlight relevant experience in retail and leadership, and don’t forget to mention any specific skills that match what we’re looking for in our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so let it come through while keeping it professional!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Nike
✨Know Your Nike
Before the interview, dive deep into Nike's culture, values, and recent initiatives. Familiarise yourself with their commitment to diversity and innovation. This will not only show your passion for the brand but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Coach, you'll be leading a team, so be ready to share specific examples of how you've motivated and developed others in previous roles. Think about times when you turned challenges into opportunities and how you can bring that experience to Nike.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer service situations. Prepare scenarios where you successfully resolved issues or improved team performance, as this will demonstrate your capability to enhance the athlete experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how Nike measures success in the Coach role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
