At a Glance
- Tasks: Lead a diverse team and drive operational excellence in a vibrant store environment.
- Company: Join Nike, a global leader in sportswear and an inclusive employer.
- Benefits: Attractive salary, bonuses, discounts, and exciting career development opportunities.
- Other info: Flexible shifts, regular training, and access to unique Nike events await you.
- Why this job: Be part of a dynamic team that inspires athletes and promotes innovation.
- Qualifications: Retail experience, leadership skills, and a passion for sports are essential.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Nike, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As an Assistant Head Coach, Operations, you are:
- Building, leading, and developing a high-performing and diverse operations team while fostering an inclusive, collaborative, and consumer-focused environment.
- Driving operational excellence across the store, ensuring efficient execution of daily processes that support commercial success and an exceptional consumer experience.
- Managing labor planning, operational routines, and productivity to achieve business goals while maximizing efficiency and service standards.
- Owning the end-to-end product journey within the store, including receiving, inventory accuracy, replenishment, stock management, order fulfillment, and RTV (Return to Vendor) processes.
- Leading omnichannel operations, ensuring seamless execution of services such as Ship-from-Store, Click & Collect (BOPIS), digital fulfillment, and inventory visibility.
- Leveraging data, reporting, and operational insights to identify opportunities, solve complex business challenges, and drive continuous improvement across store operations.
- Supporting the implementation of NIKE's strategic priorities, including sustainability initiatives, membership growth, digital services, and operational innovation.
- Partnering with store leadership to optimize resources, streamline processes, and deliver a premium consumer experience through efficient operations.
- Demonstrating expertise in loss prevention, cash handling, compliance, and risk management practices to protect NIKE’s people, products, and assets.
- Ensuring all operational activities align with NIKE standards, policies, and safety guidelines.
- Building strong partnerships with business partners across stores, districts, and headquarters to drive operational consistency and best-practice sharing.
- Communicating complex operational information clearly and effectively to teammates, leaders, and cross-functional stakeholders.
- Leading by example through coaching, mentoring, and developing future operations leaders while creating a culture of accountability, agility, and teamwork.
What you get:
- Attractive salary that evolves with the market and experience.
- Opportunity on receiving monthly bonus payments.
- Attractive online and in-store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
What you bring:
- A passion for NIKE and/or love of sport.
- Some experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Qualifications:
- Extensive retail experience including experience in management.
- Enthusiasm and passion about sports and / or sports fashion.
- Availability to work evenings and weekends.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Operations (Assistant Head Coach) - NEW NIKE LONDON FLAGSHIP
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nike!
We think you need these skills to ace Assistant Store Manager Operations (Assistant Head Coach) - NEW NIKE LONDON FLAGSHIP
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
