At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain brand standards.
- Company: Join Nike, a leading sports and fashion brand with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a stylish NIKE outfit.
- Other info: Flexible hours and great opportunities for career growth in a supportive environment.
- Why this job: Be a key player in creating memorable experiences for athletes and customers alike.
- Qualifications: Retail management experience and a passion for coaching and teamwork.
The predicted salary is between 30000 - 40000 € per year.
Nike Bicester is seeking a Floor Manager (Coach) to work full time (40 hours) and deliver world‑class service to our customers.
What you bring
As a Coach, you will deliver exceptional consumer service and ensure a premium brand experience. You will coordinate, coach, and motivate staff, maintain a positive work environment, and support daily operations to meet sales targets across digital services, visual merchandising, the sales floor, and promotional campaigns. You will identify and solve problems in partnership with store leadership and serve as a brand ambassador for NIKE programs, ensuring compliance with all NIKE standards.
Responsibilities
- Commercial - Lead a team that efficiently receives product and maintains inventory accuracy to visual presentation standards. Ensure the smooth process of all inventories so the sales floor is always full, presentable, and meets brand standards. Work with department leads who oversee individual components (product receiving and visual presentation) while you manage the overall product journey in store. Manage monthly initiative launches. Use reporting tools to make informed commercial decisions. Maintain accurate inventory to fulfill digital orders.
- Athlete Experience - Equip the team to deliver the highest quality athlete experience. Lead team engagement on NIKE Community Ambassador activities. Partner with senior store leadership to oversee hiring processes, including onboarding. Manage store scheduling. Collaborate with the store team to implement and maintain a positive NIKE culture.
- Consumer Experience - Lead by example to deliver outstanding sales floor service and create an engaging consumer journey. Ensure the team is equipped with brand knowledge for all consumer service aspects, including digital service enablers. Complete required training and share completion with athlete services. Use data and analytics to provide insights and partner with senior store leadership for continuous improvement.
Benefits
- Competitive compensation and benefits package.
- Opportunity for quarterly performance‑based bonus.
- Supportive team that values diversity, equity and inclusion.
- Career growth within a leading sports and fashion company.
- Generous employee discounts and a brand‑new NIKE outfit for the sales floor.
Qualifications
- Advanced experience in retail and people management, with proven ability to lead a shop floor (or department) that creates a unique customer experience.
- Track record of impacting business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership.
- Ability to identify training needs, conduct in‑person learning activities, and track cohort progress.
- Proven conflict resolution and employee coaching skills using appropriate tools.
Availability
Flexible scheduling and willing to work full‑time retail hours, including day, evening, weekends, and holidays, as needed. Relocation support is not provided for this role.
Floor Manager (Coach) – Bicester employer: NIKE RETAIL UK
Nike Bicester is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to deliver world-class service and engage with the community. With competitive compensation, generous employee discounts, and ample opportunities for career growth within a leading sports and fashion company, team members can thrive in a supportive environment that values diversity and personal development. Join us at Nike Bicester, where your contributions directly impact the athlete experience and the overall success of our store.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) – Bicester
✨Tip Number 1
Get to know the company culture before your interview. Check out Nike's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're a great fit!
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail and how you've led teams before. Use specific examples that highlight your coaching skills and ability to create an engaging customer experience.
✨Tip Number 3
Don’t forget to ask questions during your interview. Show your interest in the role by asking about team dynamics, training opportunities, and how success is measured at Nike. It’s a two-way street!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nike team. Let’s get you that Floor Manager role!
We think you need these skills to ace Floor Manager (Coach) – Bicester
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Nike shine through! Share your personal experiences with the brand and how they’ve influenced your desire to work with us. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience to our customers.
Highlight Your Leadership Skills:As a Floor Manager (Coach), you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated others, resolved conflicts, or improved team performance. We’re looking for someone who can inspire and guide our staff to deliver top-notch service!
Be Specific About Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use numbers and examples to demonstrate how you’ve positively impacted sales, customer satisfaction, or team dynamics in previous roles. This will help us see the value you can bring to our team at Nike Bicester.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us that you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at NIKE RETAIL UK
✨Know Your Nike Inside Out
Before the interview, make sure you’re well-versed in Nike’s brand values, products, and recent initiatives. This will not only show your passion for the brand but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Floor Manager (Coach), you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations on the sales floor. Think of specific scenarios where you had to make quick decisions or adapt to changes, and be ready to discuss them.
✨Engage with Enthusiasm
During the interview, let your passion for delivering exceptional customer service shine through. Show that you understand the importance of creating a positive consumer experience and how you plan to instil that in your team.
