At a Glance
- Tasks: Ignite a culture of service and training in Nike's flagship store.
- Company: Join the iconic Nike team in London.
- Benefits: Competitive pay, employee discounts, and growth opportunities.
- Other info: Collaborate with diverse teams and drive store performance.
- Why this job: Be a leader in a dynamic environment and inspire others.
- Qualifications: Passion for sport and experience in team management.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Training Captain role is an in-the-field extension of the EMEA Athlete Service & Training team (AS&T).
As a Training Captain, you are responsible for igniting a culture of service and selling, as well as developing the operational acumen needed to create world-class standards, productivity and performance with the support of ISTs from your cluster of stores.
As a Training Captain you report directly into your League Director - Store Operations & Training, with day-to-day coaching from the Senior Training Captain.
You partner closely with Retail Directors, Head Coaches, In-Store Trainers, and the EMEA Athlete Service & Training Team.
Responsibilities
- You will execute training strategies to drive Nike Stores\' priorities through your network of In-Store Trainers (ISTs).
- You will support the training rollout of Service initiatives.
- You will plan and scale Training Community activations across Athlete Onboardings, Seasonal Game Time, Service initiatives and Value Drops.
- You will deliver this in close partnership with the League\'s Senior Training Captain.
- You will partner with your store leadership team to build a strong and diverse team of In-Store Trainers for your departments.
- You will coach and support the development of the ISTs in close collaboration with their Head Coach.
- You will drive improved store performance within the key measures of success across training, service & operations.
- You will monitor and recap the completion & success of program launches within the London Flagship ensuring a high level of uptake and retention.
- Where required, you will deliver store onboardings, team trainings on Nike brand standards in stores.
Qualifications
- Passionate about Sport, Retail and Training.
- Multiple years of relevant experience in store people management / team lead roles supervising direct and indirect teams.
- A strong team player, with demonstrated ability to manage your own schedule and work independently.
- Able to create cross-functional partnerships within your own league and Geo Teams.
- Strong communication and presentation skills in English and local languages.
- Advanced knowledge of MS Office applications.
- Demonstrated ability in creating and delivering high impact presentations.
- Capable of inspiring, engaging, and influencing teammates.
- Ability to communicate key training initiatives as aligned to business priorities with clarity and confidence.
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StudySmarter Expert Advice🤫
We think this is how you could land Training Captain - NEW NIKE LONDON FLAGSHIP
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NIKE, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NIKE, Inc.!
We think you need these skills to ace Training Captain - NEW NIKE LONDON FLAGSHIP
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NIKE, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NIKE, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NIKE, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NIKE, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
