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- Tasks: Lead the team, drive sales, and ensure top-notch customer service at Converse Wembley.
- Company: Join NIKE, a global leader in sportswear and lifestyle brands.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team that values creativity and customer connection.
- Qualifications: Retail or leadership experience and a love for Converse are essential.
- Other info: Diversity and inclusion are core values at NIKE; everyone is welcome!
The predicted salary is between 24000 - 36000 £ per year.
As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store!
Operational and Merchant Excellence:
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Ensure consistent execution of operating and merchant standards.
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Open and close store per operating procedures and standard processes
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Partner with SM to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives)
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Follow our shipment standard processes and policies
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Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
Customer Service:
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As a Converse Brand Ambassador, you lead and demonstrate the STARS MANTRA daily.
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Consistently communicates financial objectives and critical metrics such as daily goals and hourly readings. Your role is to mentor and encourage team members to reach those goals.
Financial Performance:
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Assist in delivering the Financial Budget.
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In this role, you add to the store’s financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.
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A passion for Converse and the Fashion/Apparel footwear industry.
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Some experience in retail and/or leadership positions
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Very good command of English language (written and spoken)
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Experience and competency in serving exceptional consumer service
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Ability to coach and develop a strong team
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Strong focus on communication
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Flexibility to work in shifts and on weekends
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.
Retail Lead - Converse Wembley ( 32hours) employer: NIKE, Inc.
Contact Detail:
NIKE, Inc. Recruiting Team
+15036714156
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Lead - Converse Wembley ( 32hours)
✨Tip Number 1
Familiarize yourself with Converse's STARS MANTRA and be ready to demonstrate it in your interactions. This will show that you understand the brand's values and are prepared to embody them as a Retail Lead.
✨Tip Number 2
Highlight any previous experience in retail leadership or team mentoring during your conversations. Share specific examples of how you've successfully guided teams to meet sales goals or improve customer service.
✨Tip Number 3
Prepare to discuss your understanding of visual merchandising and operational standards. Being able to articulate how you would ensure these standards are met will demonstrate your readiness for the role.
✨Tip Number 4
Show your passion for the fashion and footwear industry by discussing current trends or your favorite Converse products. This enthusiasm can set you apart as a candidate who truly cares about the brand.
We think you need these skills to ace Retail Lead - Converse Wembley ( 32hours)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retail Lead position. Highlight key responsibilities and required skills, such as leadership experience and customer service excellence, to tailor your application.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for Converse and the retail industry. Mention specific experiences that demonstrate your ability to meet sales targets and lead a team effectively.
Highlight Relevant Experience: In your CV, emphasize any previous retail or leadership roles. Use quantifiable achievements to illustrate how you contributed to sales growth or improved customer service in past positions.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your proficiency in English. Consider including examples of how you've successfully communicated with teams or customers in previous jobs.
How to prepare for a job interview at NIKE, Inc.
✨Show Your Passion for Converse
Make sure to express your enthusiasm for the Converse brand and the fashion/apparel footwear industry during the interview. Share personal experiences or stories that highlight your connection to the brand.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss your approach to mentoring and encouraging team members to achieve sales goals, as this is crucial for the Retail Lead position.
✨Understand Financial Metrics
Familiarize yourself with key financial performance metrics such as conversion rates, UPT, and ADPTs. Be ready to discuss how you can contribute to improving these metrics in the store.
✨Highlight Customer Service Experience
Be prepared to share specific instances where you provided exceptional customer service. Emphasize your ability to communicate effectively and create a positive shopping experience for customers.
