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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join the iconic NIKE, Inc. team and be part of a premium brand experience.
- Benefits: Competitive pay, performance bonuses, generous discounts, and a fresh NIKE outfit.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Be a brand ambassador and make a real impact in the sports and fashion industry.
- Qualifications: Retail experience preferred; strong communication and team management skills required.
The predicted salary is between 25000 - 35000 £ per year.
Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Customer service and/or retail experience preferred. Ability to manage a small team of peers. Effective communicator, brand ambassador, and collaborative teammate. Demonstrated ability to apply product sales techniques. Flexible with scheduling and available to work retail hours (40 hr FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Key Responsibilities
Please note that relocation support is not provided for this role. Our Leads specialize in one business area but will support cross-functionally.
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get: One of the best compensation and benefits packages in the industry, opportunity for monthly performance-based bonus, a supportive team that values—a career at a company at the forefront of the sports and fashion industry, generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Retail Lead employer: NIKE, Inc.
Contact Detail:
NIKE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Lead
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with NIKE's values, products, and latest campaigns. This way, when you chat with the team during interviews, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current or former NIKE employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous retail roles. Be ready to share specific examples of how you’ve motivated a team or improved customer service—this will show you’re the right fit for leading a team at NIKE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NIKE family and ready to take on the challenge of being a Retail Lead.
We think you need these skills to ace Retail Lead
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for NIKE shine through! Share why you’re excited about the brand and how you can contribute to delivering that exceptional consumer service we pride ourselves on.
Highlight Relevant Experience: Make sure to showcase any customer service or retail experience you have. We want to see how you've managed teams or delivered great experiences in the past, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Retail Lead role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NIKE, Inc.
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in NIKE's history, values, and latest initiatives. This will not only show your passion for the brand but also help you articulate how you can contribute to their mission of delivering exceptional consumer service.
✨Showcase Your Leadership Skills
As a Retail Lead, you'll be managing a team, so be prepared to discuss your leadership style. Share specific examples of how you've motivated and coached team members in the past, and how you plan to create a positive work atmosphere at NIKE.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've identified and solved problems in a retail setting. Be ready to explain your thought process and the outcomes of your actions. This will highlight your ability to partner with store leadership effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practise your responses to scenarios like handling a difficult customer or managing a team during a busy period, as this will showcase your readiness for the role.