Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!
In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".
As a Coach you are:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
- Identifying and improving areas based on feedback given by consumers
- Being a brand ambassador for NIKE’s initiatives including training your team
- Ensuring that the store complies with all NIKE standards and guidelines
- Cooperating with your business partners across stores and HQ
More specifically, our store structure consists of the 3 Coach roles below:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete servicesUsing data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
What you bring:
- A passion for NIKE and/or love of sport
- Experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
Watch this video to find out about the atmosphere in our stores and learn more about the store traditions.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”?
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Floor Manager (Coach) - London Icon employer: NIKE, Inc.
At NIKE, Inc., we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Director of Retail Stores in the vibrant UK South region, you will benefit from extensive professional growth opportunities, a supportive team environment, and the chance to make a significant impact on our retail operations. With a focus on collaboration and innovation, we empower our leaders to drive exceptional customer experiences while enjoying the flexibility of a field-based role that encourages travel and engagement across diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) - London Icon
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Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to NIKE, Inc. specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
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How to prepare for a job interview at NIKE, Inc.
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Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
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