At a Glance
- Tasks: Lead tech operations, manage incidents, and drive service improvements in a dynamic environment.
- Company: Join a forward-thinking company focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing user experience and leading exciting tech projects.
- Qualifications: 5-8 years in IT support with strong leadership and technical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Role Overview
Own and lead day‑to‑day technology operations for the London office and support the wider UK & Ireland environment, ensuring a high‑quality end-user experience and reliable service delivery.
Key Responsibilities
- Act as the senior local escalation point for complex incidents, recurring issues, and high‑impact service disruptions, coordinating with regional, global, and third‑party teams.
- Drive continual service improvement by analyzing trends, identifying root causes, reducing repeat incidents, and implementing sustainable fixes, standards, and operational controls.
- Lead local technology projects and office initiatives, including upgrades, refreshes, re‑fits, deployments, and workplace technology enhancements.
- Represent the local business in EMEA and Global technology programs, providing site leadership, technical input, risk identification, and change coordination.
- Own asset, inventory, and lifecycle management processes for end‑user devices and workplace technology.
- Maintain and improve meeting room, event space, and collaboration technology readiness.
- Partner with business stakeholders and leadership to understand priorities, communicate plans and risks clearly.
- Support change, release, and operational readiness activities.
- Coach and guide peers, service partners, and less experienced engineers.
- Contribute to vendor and partner performance management.
- Communicate technical concepts clearly to audiences of all technical abilities.
- Own and manage Service Now support queues end‑to‑end, ensuring effective triage, prioritization, and workload distribution.
- Utilize data and performance insights to identify recurring issues and implement sustainable, long‑term fixes.
- Drive continuous reduction in incident resolution times, proactively identifying backlog, ageing tickets, and process bottlenecks.
- Who You Will Work With
You will report to the Tech Ops Manager for London and serve as a senior technical partner to the local business.
You will work closely with the wider technology teams across EMEA and Global functions, including headquarters in the Netherlands and partner teams in Global.
About You
We are looking for a Senior Tech Ops Engineer / Lead who combines deep hands‑on technical capability with operational leadership.
In this role, you will act as the senior technical point of contact for the London office and broader UK & Ireland corporate environment, owning escalations, driving service improvements, and leading local technology initiatives.
Qualifications
- Bachelor's degree in computer science, Engineering, or a related discipline, or equivalent practical experience.
- 5-8 years of progressive experience in IT support, workplace technology, infrastructure, or technical operations.
- Experience handling complex incidents and leading local initiatives or projects.
- Leadership: Must demonstrate ability to lead through influence, act as a senior escalation point, coordinate across teams, and mentor others.
- Service Management: Strong understanding of incident, problem, change, and service request management, with ITIL principles and continual service improvement.
- Project Delivery: Experience supporting or leading workplace technology projects, office moves, refreshes, upgrades, and operational readiness activities.
- End‑User
Technology: Strong capability in diagnosing, troubleshooting, configuring, and deploying Windows laptops, mac OS devices, i Phones, i Pads, peripherals, and collaboration technologies.
- Workplace & A/V Technology: Practical experience supporting meeting room systems, video conferencing platforms, digital signage, and event space technology.
- Networking & Infrastructure: Good knowledge of enterprise networking and physical infrastructure.
- Operational
Control: Experience managing asset inventory, stock control, lifecycle planning, standards compliance, and technical documentation such as runbooks and knowledge articles.
- Vendor & Stakeholder Management: Confident working with third‑party suppliers and internal stakeholders, holding partners accountable.
- Communication: Excellent written and verbal communication skills in English.
- Ways of Working: Structured, proactive, and highly organized, with strong analytical skills, sound judgement, and ability to manage competing priorities in a dynamic environment.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Engineer in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NIKE, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NIKE, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NIKE, Inc.!
✨Direct Apply to NIKE, Inc.
Let's not forget to apply directly through the NIKE, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Engineer in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NIKE, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NIKE, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NIKE, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
