At a Glance
- Tasks: Support tech operations in retail stores and corporate offices, ensuring systems run smoothly.
- Company: Join a dynamic team at a leading retail technology company.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be part of transformative projects that enhance retail technology experiences.
- Qualifications: 3-5 years IT experience, strong troubleshooting skills, and familiarity with Agile methodologies.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Daily activities will include handling day‑to‑day technology support operations across retail stores and corporate offices.
The role will involve representing the team on projects in cooperation with EMEA and global teams, ensuring technology equipment is up to date and managing technical debt, and providing end‑to‑end support for retail technology environments such as POS systems, payment solutions, handheld devices and store apps.
Responsibilities
- Image and configure Windows laptops and Apple MAC devices for new starters and replacement cycles, in line with business standards.
- Manage asset inventory, conduct stock audits and liaise with business leaders to keep inventory up to date.
- Support office re‑fits, upgrades and upgrades, and participate in technology transformation initiatives.
- Provide comprehensive support for POS systems, payment solutions, handheld devices, tablets, scanners, and store apps, ensuring high availability and performance.
- Identify trends in support and service requests to improve services and response times.
- Conduct regular operation checks and scheduled activities across retail and corporate environments.
- Collaborate with local business functions, EMEA headquarters, and global teams to align technology plans and services.
- Review open incidents and problems daily with the team, act as an initial escalation point for local business issues.
- Assist in quality assurance reviews of service partners, ensuring standards and global policies are followed.
- Communicate technology concepts and terminology to staff of all technical abilities to improve understanding and adoption.
Qualifications
- 3–5 years of hands‑on IT professional experience.
- Familiarity with project management principles, ITIL practices and Agile methodology; experience with Jira and Confluence.
- Strong troubleshooting skills for client hardware (desktops, laptops, mobile devices, peripherals) and software/OS (Windows, mac OS, i OS).
- Experience configuring and deploying Windows 10 and mac OS devices, including i Phones and i Pads.
- Understanding of Apple i OS devices and A/V equipment such as digital signage, Zoom and related licensing.
- Knowledge of networking technologies (TCP/IP, LAN/WAN, Wi‑Fi), server hardware, patch panels, cabling and initial device setup.
- Ability to work independently, structured, proactive, with strong analytical and problem‑solving skills.
- Willingness to travel to UK and Ireland stores as needed.
- Working Environment
The role requires occasional travel to UK & Ireland stores and engaging with a diverse and dynamic team.
It emphasizes collaboration across local and global technology teams, proactive support, and continuous improvement of retail technology services.
#J-18808-Ljbffr
Infrastructure Engineer in City of Westminster employer: NIKE, Inc.
At NIKE, Inc., we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in Swindon. As a Retail Lead, you will not only enjoy competitive compensation and comprehensive benefits but also have the opportunity to grow within a supportive team that values diversity and promotes a premium brand experience. Join us to inspire athletes and elevate your career in a vibrant retail environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NIKE, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NIKE, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NIKE, Inc.!
✨Direct Apply to NIKE, Inc.
Let's not forget to apply directly through the NIKE, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NIKE, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NIKE, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NIKE, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
