At a Glance
- Tasks: Engage and develop store teams while enhancing the employee experience and training.
- Company: Join the new Nike flagship store in London, a hub for sports enthusiasts.
- Benefits: Attractive salary, bonuses, discounts, and a comprehensive benefits package.
- Other info: Enjoy unique Nike moments and access to exciting sports activities.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth.
- Qualifications: Retail leadership experience and a passion for sports are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
Store Engagement
Develop and support store engagement plans that improve employee experience, communication, recognition, and retention.
Use feedback, engagement surveys, and data insights to identify opportunities aiming to improve teammate experience and support a high performing inclusive culture.
Partner with store leaders to align team engagement with Nike values and business priorities.
Learning & Development
Coordinate and facilitate training for new and existing store teammates.
Support the design, update, and improvement of learning content, tools, and resources.
Evaluate training effectiveness and promote a culture of continuous learning and development.
Onboarding & Capability Building
Manage and continuously improve onboarding to ensure new hires complete required training and build the skills needed to meet store standards.
Support role–specific learning pathways, career progression and targeted development plans.
Track training completion, compliance, and capability metrics.
Leadership Development Support
Support leadership development for store management teams.
Help identify and develop retail talent through succession planning, coaching, and mentoring opportunities.
Provide managers with tools and guidance to coach and develop their teams effectively.
Performance & Continuous Improvement
Maintain learning and engagement dashboards, and reporting.
Analyze training, engagement, turnover, and performance trends to identify improvement opportunities.
Support projects that strengthen people capability, drive engagement, and improve organizational effectiveness while maintaining compliance standards.
Stakeholder Management
Build strong relationships with store leadership and cross‑functional partners.
Act as a trusted advisor for engagement, learning, and development initiatives.
Share project updates, outcomes, and recommendations with relevant stakeholders.
Qualifications
- Passion for NIKE and/or love of sport.
- Proven retail leadership experience with ability to train store teams, identify learning needs and measure how training improves service, performance, and team capability.
- Very good command of English language (written and spoken).
- Strong consumer service skills, with the ability to communicate clearly and influence effectively across teams.
- Advanced capabilities in coaching, developing, and engaging high‑performing teams in a fast‑paced retail environment.
- Ability to apply innovative thinking to strengthen engagement, support change, and build career and succession pathways for retail talent.
- Ability to build and develop strong stakeholder relationships.
- Flexibility to work in shifts and on weekends.
Benefits
- Attractive salary that evolves with the market and experience.
- Opportunity of receiving monthly bonus payments.
- Attractive online and in‑store employee discounts.
- Attractive Benefits Package, Pension & Share scheme.
- Exciting development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
- Staff dress to represent NIKE and foster our team spirit.
- Access to sports activities.
- Opportunities to participate in unique NIKE moments.
- #J-18808-Ljbffr
Assistant Store Manager (Athlete Services & Training AHC) - NEW NIKE LONDON FLAGSHIP in City of Westminster employer: NIKE, Inc.
At NIKE, Inc., we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in Swindon. As a Retail Lead, you will not only enjoy competitive compensation and comprehensive benefits but also have the opportunity to grow within a supportive team that values diversity and promotes a premium brand experience. Join us to inspire athletes and elevate your career in a vibrant retail environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Athlete Services & Training AHC) - NEW NIKE LONDON FLAGSHIP in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NIKE, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NIKE, Inc.!
We think you need these skills to ace Assistant Store Manager (Athlete Services & Training AHC) - NEW NIKE LONDON FLAGSHIP in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NIKE, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NIKE, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NIKE, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NIKE, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
