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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure a premium brand experience.
- Company: Join Nike, a growth company with a diverse and inclusive culture.
- Benefits: Competitive salary, performance bonuses, generous discounts, and a supportive team environment.
- Why this job: Be part of a dynamic team at the forefront of sports and fashion.
- Qualifications: Customer service or retail experience preferred; strong communication and teamwork skills.
- Other info: Flexible scheduling with opportunities for professional development and career growth.
The predicted salary is between 45000 - 65000 £ per year.
Qualifications
- Customer service and/or retail experience preferred.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Company Overview
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.
Job Location
New – Become a Part of the Nike Westfield (Shepherd's Bush) Team
Responsibilities
- As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers.
- You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
COMMERCIAL: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
ATHLETE EXPERIENCE: Ensure the team is equipped to deliver the highest quality athlete experience.
CONSUMER EXPERIENCE: Lead by example and deliver our sales floor service to bring the consumer journey to life.
Compensation
£56,162 per year – estimated.
Benefits
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Retail Lead (Service) 40hrs - Nike Westfield Shepherd\'s Bush in City of London employer: NIKE, Inc.
Contact Detail:
NIKE, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Lead (Service) 40hrs - Nike Westfield Shepherd\'s Bush in City of London
✨Tip Number 1
Get to know the brand inside out! Nike is all about inspiration and innovation, so make sure you can chat confidently about their products and values. This will show you're not just another candidate, but a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you the inside scoop on what it’s really like to work at Nike and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common retail scenarios. Think about how you would handle customer complaints or motivate your team. Showing that you can think on your feet will impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Retail Lead (Service) 40hrs - Nike Westfield Shepherd\'s Bush in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service or retail experience you have. We want to see how you've made a positive impact on customers in the past, so share those stories!
Be a Brand Ambassador: Nike is all about inspiration and innovation, so let your passion for the brand shine through. Talk about how you embody Nike's values and how you can bring that energy to the team.
Flexibility is Key: Since retail hours can be a bit unpredictable, mention your availability and willingness to work evenings, weekends, and holidays. We appreciate a team player who's ready to jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Let’s make this happen together!
How to prepare for a job interview at NIKE, Inc.
✨Know Your Nike
Before the interview, dive deep into Nike's brand values and mission. Understand their commitment to innovation and inspiration for athletes. This knowledge will help you connect your personal experiences with their goals, showing that you're not just a fit for the role but also for the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past retail or customer service experiences where you went above and beyond for a customer. Highlight how you resolved issues or created memorable experiences, as this aligns perfectly with the role's focus on delivering exceptional consumer service.
✨Demonstrate Team Leadership
As a Retail Lead, you'll be expected to motivate and coach your team. Think of instances where you've successfully led a group or collaborated effectively. Be ready to discuss your leadership style and how you can foster a positive work atmosphere while achieving sales targets.
✨Flexibility is Key
Nike values flexibility in scheduling, so be prepared to discuss your availability openly. Share your willingness to work various shifts, including evenings and weekends, and how you can adapt to the dynamic retail environment. This shows you're ready to meet the company's needs head-on.