At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a premium brand experience.
- Company: Join NIKE, a leader in sports and fashion with a focus on diversity and inclusion.
- Benefits: Competitive pay, performance bonuses, generous discounts, and a fresh NIKE outfit.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be a brand ambassador and make a real impact in the retail world.
- Qualifications: Customer service or retail experience preferred; strong communication and teamwork skills.
The predicted salary is between 30000 - 40000 € per year.
Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Requirements:
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Our Leads specialize in one business area but will support cross-functionally.
Business Areas:
- COMMERCIAL: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: Ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: Lead by example and deliver our sales floor service to bring the consumer journey to life.
Benefits:
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Retail Lead - Ashford employer: NIKE, Inc.
At NIKE, Inc., we pride ourselves on being an exceptional employer that fosters a vibrant work culture in Ashford. Our commitment to Diversity, Equity & Inclusion ensures that every team member feels valued and supported, while our competitive compensation and benefits package, including performance-based bonuses and generous discounts, makes working here both rewarding and enjoyable. Join us to grow your career in the dynamic sports and fashion industry, where you can lead a passionate team and make a meaningful impact on the consumer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into NIKE's values and mission. This way, you can show how your vibe aligns with theirs, making you a standout candidate.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail experience and how you've led teams in the past. We want you to highlight your customer service skills and any cool sales techniques you've used.
✨Tip Number 3
Dress the part! When you show up for your interview, rock some NIKE gear if you have it. It shows you're already a brand ambassador and that you’re genuinely excited about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Lead - Ashford
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for NIKE shine through! Share why you’re excited about the brand and how you can contribute to delivering that exceptional consumer service we all strive for.
Highlight Relevant Experience:Make sure to mention any customer service or retail experience you have. We want to see how you've managed teams or delivered great experiences in the past, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NIKE, Inc.
✨Know Your Brand
Before the interview, dive deep into NIKE's values, mission, and recent initiatives. Being able to discuss how you align with their brand and what it means to be a brand ambassador will impress your interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed or motivated a team in the past. Highlight specific situations where you solved problems or improved team performance, as this is crucial for the Retail Lead role.
✨Demonstrate Customer Service Excellence
Think of scenarios where you provided exceptional customer service. Be ready to share these stories, focusing on how you went above and beyond to enhance the consumer experience, which is key for this position.
✨Be Flexible and Adaptable
Since the role requires flexibility with scheduling, be prepared to discuss your availability and willingness to work various shifts. Show that you're adaptable and can thrive in a dynamic retail environment.
