Solutions Analyst in London

This role combines core business analysis practice with solution consulting and technical delivery. You will bring a business analyst’s approach to identifying, understanding and documenting business processes, and use that foundation to help shape and deliver intelligent automation solutions for our clients.

Your primary focus will be on the discovery, design and delivery of automated workflows, working closely with client business teams from initial process discovery through to deployment and production support. You will also apply your business analysis skills more broadly, supporting analysis work on other client engagements as needed.

This is a permanent role suited to someone with a background in business analysis — gained through prior analyst experience, a graduate or analyst programme, or similar — rather than a fixed number of years’ experience. You will be supported by senior members of the team as you grow into the full breadth of the role.

What you’ll be responsible for:

• Supporting business analysis work, including requirements gathering, process mapping and stakeholder workshops
• Business process and workflow discovery
• Identifying and prioritising business processes suitable for automation, mapping them where documentation doesn’t already exist, and designing high-level workflows
• Estimating the effort, resourcing and dependencies needed to deliver each workflow, and working with engineers and quality assurance analysts to implement, test and deploy them into production
• Training client teams to monitor and govern newly automated workflows, and providing ongoing production support

What we’re looking for:

• A solid grounding in business analysis practice, gained through prior analyst experience, a graduate or analyst programme, or equivalent hands-on work
• Confidence documenting business processes and producing clear process maps, along with strong requirements elicitation and workshop facilitation skills
• An interest in, and exposure to, how technology systems are designed, integrated and delivered
• Awareness of the considerations specific to AI-driven and agentic solutions is helpful but not essential
• Strong communication skills, comfortable working with both business stakeholders and technical teams
• Self-motivated and organised, with the ability to manage multiple parallel activities in a fast-paced environment

Nikao is proud to be an Equal Opportunity Employer. At Nikao, we’re dedicated to fostering an inclusive, respectful, and diverse environment where every individual is recognised for their talent and potential. Our hiring decisions are guided by your capabilities, experience, and what you bring to the role – not by unrelated personal attributes. We have a zero-tolerance approach to any form of discrimination or harassment. This includes – but isn’t limited to – discrimination based on race, ethnicity, religion, colour, nationality, sex, sexual orientation, gender identity or expression, age, disability, pregnancy or parental status, veteran status, or any other characteristic protected by law. We actively encourage people from all backgrounds to apply. Even if you don’t tick every box in the job description, we’d still love to hear from you.

At Nikao Technology, we’re passionate about solving complex problems and building technology that genuinely makes a difference. We provide expert digital consultancy and tailored solutions designed around our clients’ needs, helping them grow, transform, and succeed through high-quality engineering and delivery. We combine innovation with real-world experience across cloud, data, and application engineering. Our focus is on doing things properly – creating solutions that are scalable, practical, and built to last. We work closely with our clients, building strong partnerships and consistently delivering work that exceeds expectations. Our people are at the heart of everything we do. We’re building a collaborative, supportive environment where you’re trusted to take ownership, grow your skills, and make an impact. As we continue to grow, there’s real opportunity to shape the work we do, influence our clients, and be part of something exciting.