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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join NIJI Handcrafted Mochis at Harrods, a leader in gourmet Japanese desserts.
- Benefits: Competitive hourly wage, vibrant work culture, and opportunities for growth.
- Why this job: Be part of a unique brand and create memorable moments for customers.
- Qualifications: Retail experience, leadership skills, and fluency in English and Spanish required.
- Other info: Fast-paced environment with a focus on quality and customer service.
The predicted salary is between 13 - 17 £ per hour.
The Manager is responsible for ensuring that Harrods’ standards of quality and customer service are met at all times. This includes delivering an excellent in-store experience, maintaining the highest level of presentation, and ensuring compliance with Harrods’ procedures and values. The role involves leading and motivating the team, managing day-to-day store operations, and ensuring staff are aligned with performance and service expectations. The Manager is also responsible for reporting to senior management, providing updates on performance, operations, and any relevant issues.
Requirements:
- Fluency in English and Spanish is essential.
- Availability to work weekends and public holidays.
- Previous experience in retail is required, preferably in a luxury or premium environment.
- Proven leadership or supervisory experience.
- Strong customer service orientation and attention to detail.
- Ability to lead, motivate, and manage a team effectively.
- Excellent communication and interpersonal skills.
- High standards of professionalism and presentation.
- Ability to work in a fast-paced, high-pressure environment.
Experience: Required
Languages: English – Expert, Spanish – Advanced
Employment: Full-time
Schedule: Monday - Sunday 10am - 6pm
Salary: £17 – £17.5 hourly
Store Manager in London employer: NIJI Handcrafted Mochis
Contact Detail:
NIJI Handcrafted Mochis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company! Research NIJI Handcrafted Mochis and understand their values and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at NIJI, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share specific examples of how you've gone above and beyond to create a fantastic experience for customers in your previous roles.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated your team or handled challenges effectively. We want to see how you can inspire others!
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to NIJI Handcrafted Mochis. Mention why you're excited about working with us and how your values align with our commitment to quality and presentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NIJI Handcrafted Mochis
✨Know Your Product
Before the interview, make sure you understand what NIJI Handcrafted Mochis is all about. Familiarise yourself with their products, especially the different flavours of mochi. This will not only show your enthusiasm but also help you answer questions about how you would promote these gourmet desserts in-store.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Think about specific challenges you faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
Customer service is key in a luxury retail environment. Be ready to discuss your approach to providing exceptional service. Share stories that highlight your attention to detail and how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Practice Your Language Skills
Since fluency in English and Spanish is essential, consider practising common interview questions in both languages. This will not only boost your confidence but also showcase your ability to communicate effectively with a diverse clientele, which is crucial for the role.
