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- Tasks: Coordinate training sessions and ensure smooth delivery for clients.
- Company: NIIT is a global leader in managed training services, operating in over 40 countries.
- Benefits: Gain international experience and work in a supportive team environment.
- Why this job: Join a mission-driven team focused on professional growth and client satisfaction.
- Qualifications: 2-4 years in learning delivery management; fluent in French and English.
- Other info: Opportunity to work closely with clients and enhance their training experience.
The predicted salary is between 36000 - 60000 £ per year.
About NIIT
NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.
Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/
Link for our website: https://www.niit.com/en/learning-outsourcing/
Job Title
Training Operations Coordinator
About the team and the mission
This role is a part of the Global Operations team that supports NIIT’s customer(s) to deliver outstanding service(s).
Our team mission is to have people grow in a continuous caring and business-efficient environment allowing individuals to grow professionally & ensuring company’s policies are adhered to always.
We work very closely with the client to achieve the objective of engagement and earn outstanding client satisfaction. We have a global base of our clients.
As a Training Co-Ordinator, you will be working with Client partner directly to ensure there is no delay in the deliveries and enhance their experience
Our team mission is to have people grow in a caring and business efficient environment.
We all work together on a common project with part of the team based in India.
As a training operations coordinator, you will be reporting to the training operations manager.
You will be the key contact point for all local stakeholders coordinating training sessions delivery. You will master and oversee all activities within service.
You will work closely, and in partnership with the customer’s learning delivery team.
Your role
· Analyze the training needs provided by the Client and determine the number of sessions needed to train the overall number of trainees according to courses and per site,
· Be the point of contact for internal trainers and external vendors to coordinate the planification of training sessions,
· Initiate and manage requests for session creation, modification, completion, cancellation where required,
· Control and validate training agreements and ensure they are signed by both client and external vendors,
· Organize the training sessions according to trainees’ expectations and availability and ensure their proper execution,
· Share instructor information with site security as needed,
· Communicate and inform employees about opening dates of training sessions,
· Calibrate and coordinate with Indian team for any changes/updates in the training event/program.
· Support completion of training activities by following up for attendance and invoice if required,
· Follow and ensure adherence to the workflow and processes using the CRM tool
Experience and Skills
· 2 to 4 years of experience in learning delivery management and/or operations,
· Exposure to an international work environment
· Customer service-oriented posture is a must
· Team player
· Ability to communicate clearly and concise thoughts
· Attention to details, structured and organized, capable to prioritize activities
· Knowledge of Salesforce or any other CRM
· Knowledge of Cornerstone or any other LMS is an added advantage
· Fluent in French and English are a mandatory requirement
· Proficient in MS Office, Excel, SharePoint
If interested, Please share your resume at aanchal.kakkar@niitmts.com
NIIT | Training Coordinator employer: NIIT
Contact Detail:
NIIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIIT | Training Coordinator
✨Tip Number 1
Familiarize yourself with the specific training needs of NIIT's clients. Understanding their requirements will help you demonstrate your ability to analyze and coordinate training sessions effectively during the interview.
✨Tip Number 2
Highlight your experience in managing training operations, especially in an international context. Be ready to share examples of how you've successfully coordinated training sessions and improved client satisfaction in previous roles.
✨Tip Number 3
Since customer service is crucial for this role, prepare to discuss how you've handled challenging situations with clients in the past. Show that you can maintain a positive relationship while ensuring efficient service delivery.
✨Tip Number 4
Brush up on your knowledge of CRM tools like Salesforce and LMS platforms. Being able to speak confidently about these systems will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace NIIT | Training Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Training Coordinator at NIIT. Familiarize yourself with their mission and how your skills align with their needs.
Tailor Your CV: Customize your CV to highlight relevant experience in learning delivery management and operations. Emphasize your customer service skills and any exposure to international work environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and your ability to coordinate effectively. Mention your fluency in French and English, as well as your proficiency in CRM tools like Salesforce.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at NIIT
✨Understand the Training Needs
Make sure to familiarize yourself with the specific training needs of the clients NIIT serves. Be prepared to discuss how you would analyze these needs and determine the appropriate number of training sessions required.
✨Showcase Your Coordination Skills
Highlight your experience in coordinating training sessions, especially in an international environment. Discuss any tools or methods you use to ensure smooth communication between internal trainers and external vendors.
✨Emphasize Customer Service Orientation
Since this role requires a customer service-oriented approach, be ready to share examples of how you've successfully managed client relationships in the past. Demonstrating your ability to enhance client satisfaction will be key.
✨Be Prepared for Technical Questions
Given the requirement for knowledge in CRM tools like Salesforce and LMS platforms, brush up on your technical skills. Be ready to discuss your proficiency in these areas and how they can benefit the training operations at NIIT.
