Consultant Service Support

That’s why the world’s best run learning functions across the globe trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. Link for our website: Job Role: LMS Consultant Reporting to the Commercialization Center of Excellence Learning organization, this individual will manage the data entry for day-to-day activities and overarching projects into the Learning Management System (LMS). This position will ensure employees and contract staff meet compliance requirements relating to knowledge, skill, and practices necessary for her/his job performance and remain prepared to perform assigned tasks. The role will have standard working hours that span the support of the EU and APAC regions. This role will have a US based counterpart and will be part of a follow the sun support model to progress and finalize learning experiences deployed in organization\’s Learning systems. Provides daily administration of global domain accounts including the management of learning activities. Coordinate, train, and monitor data entry with other LMS Administrators/trainers and assist in end user training of LMS application. Responsible for auditing compliance training, monitoring data integrity, editing data and records to ensure accuracy for prepared reports. Supports line of business systems administrators to resolve issues pertaining to the technical functionality of the LMS. Works closely with end users and learning content developers to test, publish, and manage training content. Ensures LMS system standards, policies and procedures are implemented and followed. Participates in the quality assurance and data integrity process to ensure the accuracy and integrity of all information and data residing in the LMS. Provide audit / inspection support such as LMS reports and data from the LMS. Provide day-day support for end users on LMS reports and other data entry components from the LMS. Maintain and improve current LMS processes and end user experience. Support policy and procedural changes and manual design to improve the quality of the LMS processes, including evaluation and report on effectiveness of the changes. Candidates must have the proven ability to quickly learn the functionality of an LMS and ensure compliance and data integrity. Biotech/pharmaceutical/Commercialization or Medical industry experience is strongly preferred. Effective consultation, communication, documentation, and technical writing skills. Minimum of 3 years’ experience in a training / learning organization / function We evaluate qualified applicants based on merit, without discrimination based on race, color, religion, sex, sexual orientation, gender identity, place of origin, disability, service background, or any other protected characteristic.\”