Role:
Associate Automation Engineer
Contract Type:
Permanent, Full-Time
Location:
Hybrid (UK). This role is mainly home-based, with occasional visits to our London office. Client engagements can be anywhere in the UK and are typically a mix of on-site and remote work.
Salary & Benefits:
Flexible, competitive benefits package, 25 days' annual leave and additional perks
Niico Background:
Niico is an Intelligent Automation platform that supports Colleges and Higher Education institutions to drive operational efficiency whilst improving customer experience.
Our Vision:
Our vision is a future where automation technologies work hand-in-hand with humans to empower organisations to achieve their full potential.
Objective of the role:
This is an entry‑level role for someone at the start of their career who wants to become a fully fledged Niico automation engineer. You'll begin in our support function, keeping our clients' live automations running: picking up issues, breaking them down, finding the root cause and fixing them, with experienced engineers alongside you. As you grow, you'll move into building new automations and contributing to Niico's products. We hire for your capacity to learn, not years of experience.
Key Responsibilities:
- Support & Debugging: Monitor and support live automations across our client environments. Investigate failures, read logs and error messages, reproduce issues and work through them to a fix.
- Problem Breakdown: Take a support ticket or task, break it down into clear steps, and keep the team and clients updated on progress and findings.
- Learning & Development: Follow a structured development plan covering Automation Anywhere A360, SQL and Niico’s own products, including working towards Automation Anywhere certification.
- Build & Improve: Make small changes and enhancements to existing automations, progressing to building new automations under the guidance of senior engineers.
- Documentation: Keep runbooks, support notes and solution documentation up to date.
Key Metrics:
- Support issues triaged and resolved within agreed SLAs
- Stability and success rate of the automations you support
- Quality and clarity of root-cause analysis and write-ups
- Progress against your development plan and certifications
- Documentation kept current to Niico standards
Who You Are:
Essential
- A genuine interest in technology, automation and problem solving.
- A logical, methodical approach to breaking down problems and getting to the root cause
- Some exposure to programming, scripting or SQL, whether through a degree, bootcamp, apprenticeship, self-study or personal projects
- Eagerness to learn quickly and take feedback on board
- Clear written and verbal communication, including being upfront about what you don’t know yet
- A calm, collaborative, can-do attitude when things go wrong
Desirable
- Any exposure to RPA tools such as Automation Anywhere, UiPath, Blue Prism or Power Automate
- Familiarity with databases, APIs or web technologies
- Interest in AI technologies, including large language models and conversational AI
- Experience in an IT support, helpdesk or service desk environment
Associate Automation Engineer employer: NIICO
NIICO offers a dynamic work environment focused on intelligent automation, providing employees with opportunities to engage in impactful projects that enhance operational efficiency in higher education. The company promotes professional growth through collaboration with cross-functional teams and encourages innovation by contributing to proprietary automation products. Employees benefit from a flexible working arrangement, competitive salary, and a supportive culture that values client satisfaction and technical excellence.
