At a Glance
- Tasks: Join our team to create amazing guest experiences during night shifts.
- Company: Hampton by Hilton Newcastle, a vibrant hotel with a welcoming atmosphere.
- Benefits: Competitive pay, paid breaks, and discounts at 7,000+ hotels worldwide.
- Other info: Enjoy training opportunities and support for your wellbeing.
- Why this job: Perfect for those who love hospitality and want to shine in a dynamic environment.
- Qualifications: Experience in hospitality and a passion for great service.
The predicted salary is between 10.8 - 13.2 £ per hour.
Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Nightshifts.
The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.
This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.
- We want a confident communicator who brings personality and shine to our team
- Main Roles & Responsibilities
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out and managing bills
& payments.
- Serving alcohol, soft drinks, hot drinks
& snacks.
- Prepare and serve food from a limited simple menu.
- Prepare and set up the breakfast buffet.
- Overnight cleaning in the public areas of the hotel.
- Helping guests & creating positive experiences.
- Follow all food safety, licensing and health and safety policies to work safely.
- You will have 'Hamptonality'
- Great energy and a can-do attitude.
- Great team player, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!)
- Useful Experience
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels. worldwide. Including 50% off food
& drink.
- Hilton University platform and FLOW for all training requirements.
- We Care app – to support your mental, physical, social and financial wellbeing.
BHN Extras! - b Yond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme
- for free eye tests and help towards prescription glasses.
If this sounds like the job for you, please get in touch!
Night Guest Service Assistant in Newcastle upon Tyne employer: Nights
Hampton by Hilton Newcastle is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to shine. With competitive pay exceeding the national living wage, paid breaks, and access to the Hilton Team Member Travel Program, employees enjoy unique benefits that enhance their hospitality careers. The company prioritises employee growth through training platforms like Hilton University, ensuring that every team member has the opportunity to develop their skills while contributing to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nights
Don't be shy about reaching out to Nights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
