Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Nightshifts.
The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.
We want a confident communicator who brings personality and shine to our team
Main Roles & Responsibilities
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out and managing bills & payments.
- Serving alcohol, soft drinks, hot drinks & snacks.
- Prepare and serve food from a limited simple menu.
- Prepare and set up the breakfast buffet.
- Overnight cleaning in the public areas of the hotel.
- Helping guests & creating positive experiences.
- Follow all food safety, licensing and health and safety policies to work safely.
You will have 'Hamptonality'
- Great energy and a can-do attitude.
- Great team player, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels. worldwide. Including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses.
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Night Guest Service Assistant employer: Nights - HBH Newcastle
Hampton by Hilton Newcastle is an exceptional employer, offering a vibrant work culture that values teamwork and communication. With flexible night shifts and a commitment to employee wellbeing through Hilton's Travel Program, staff enjoy unique benefits and opportunities for personal growth in the hospitality industry. Join us to be part of a supportive team that prioritises both guest satisfaction and your professional development.
