At a Glance
- Tasks: Lead a community shop, manage volunteers, and maximise income for hospice care.
- Company: Join Nightingale House Hospice, a charity dedicated to providing free palliative care.
- Benefits: Enjoy a friendly work environment, generous holidays, and excellent training opportunities.
- Other info: Be part of a supportive team with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for volunteer engagement.
The predicted salary is between 25000 - 30000 £ per year.
We are an ambitious organisation providing specialist palliative care services, completely free‑of‑charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role to ensure our new shop in Connahs Quay becomes part of the community. Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingales
- Be a team player
Are you that person?
Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospice’s professional code of conduct.
In return Nightingale House offers
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Employee Assistance Programme.
- Retail Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career! To apply click the button at the top of this page. Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600
Shop Manager: Lead Volunteers to Boost Hospice Income employer: Nightingale House
Nightingale House Hospice is an exceptional employer, offering a supportive and friendly work environment where you can truly make a difference in the community. With excellent training and development opportunities, generous holiday allowances, and a strong emphasis on teamwork and volunteer management, this role as Shop Manager in Connah's Quay allows you to lead a dedicated team while contributing to vital palliative care services. Join us to be part of a mission-driven organisation that values its employees and the impact they have on patients and families.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager: Lead Volunteers to Boost Hospice Income
✨Tip Number 1
Get to know the organisation! Research Nightingale House Hospice and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the culture, plus it shows your enthusiasm for joining the team.
✨Tip Number 3
Prepare for the interview by thinking about how your past experiences align with the responsibilities of the Shop Manager role. Be ready to share specific examples of how you've led teams or managed volunteers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community-focused team.
We think you need these skills to ace Shop Manager: Lead Volunteers to Boost Hospice Income
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our hospice's mission.
Tailor Your Experience:Make sure to highlight your previous retail management experience and any work with volunteers. We’re looking for specific examples that demonstrate your leadership skills and ability to drive income for the hospice.
Be Professional Yet Approachable:Remember, as a brand ambassador for Nightingale House, your application should reflect a positive and professional image. Use a friendly tone but keep it polished – we want to know you can connect with our community!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Nightingale House
✨Know Your Community
Before the interview, do some research on the local community around Connahs Quay. Understand the demographics, needs, and how the hospice fits into the community. This will show your potential employer that you’re not just interested in the role but also in making a positive impact.
✨Showcase Your Volunteer Management Skills
Be prepared to discuss your experience with recruiting and leading volunteers. Share specific examples of how you've motivated teams in the past and how you plan to empower volunteers at the shop. Highlighting your leadership style will resonate well with the interviewers.
✨Demonstrate Your Retail Acumen
Familiarise yourself with retail KPIs and be ready to talk about how you’ve met or exceeded targets in previous roles. Discuss strategies you’ve implemented for maximising sales and controlling costs, as this is crucial for the Shop Manager position.
✨Emphasise Your Brand Ambassador Role
Think about what it means to be a brand ambassador for Nightingale House Hospice. Prepare to explain how you would present a positive image to customers and volunteers alike. Your ability to embody the values of the organisation will be key in this role.
