At a Glance
- Tasks: Lead and develop our retail operation, driving sales and enhancing customer experience.
- Company: Nightingale House Hospice, providing free palliative care to the community.
- Benefits: Generous holiday allowance, training opportunities, staff discounts, and a supportive work environment.
- Other info: Join a collaborative team dedicated to supporting patients and families.
- Why this job: Make a meaningful impact while leading a growing retail operation.
- Qualifications: Experience in senior retail management and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
30-37.5 hours per week (5 days out of 7). Nightingale House Hospice provides specialist palliative care services, completely free‑of‑charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs over £5.6 million each year to run the Hospice, with only around 20% of funding provided through statutory sources. Supported by over 400 volunteers, our retail operation plays a vital role in helping us continue delivering compassionate care across our communities.
About the Role
Nightingale House Hospice is seeking an experienced, commercially focused and values‑driven Head of Retail to lead and develop our growing retail operation. Reporting to the Commercial Director, you will provide leadership and direction across our retail estate, Ecommerce, Reuse and Logistics operations, driving sustainable sales and profit growth while ensuring high operational standards and strong supporter engagement.
Responsibilities
- Lead and develop the Area Manager, Ecommerce Manager, Reuse Manager and Flagship Manager
- Drive retail sales, profitability and operational performance
- Drive the continued growth of Ecommerce and online trading
- Lead future retail development opportunities including shop openings, relocations and investment projects
- Use KPIs, reporting and commercial insight to drive performance and continuous improvement
- Lead a positive, inclusive and high‑performing retail culture
- Ensure excellent customer experience and retail standards across the estate
- Work collaboratively with Marketing, Fundraising, Lottery, Finance and wider Hospice teams
About You
- Significant experience within a senior multi‑site retail management role
- Strong commercial awareness and understanding of retail KPIs, profitability and operational performance
- Experience leading and developing teams within a fast‑paced retail environment
- Experience managing budgets, operational costs and performance reporting
- Strong understanding of customer experience, merchandising and stock management
- Excellent leadership, communication and organisational skills
- A collaborative, supportive and solutions‑focused approach
Why Join Us?
Retail plays a vital role in supporting the work of Nightingale House Hospice and our local communities. This is an opportunity to lead a growing and ambitious retail operation where you can make a meaningful impact— not only through commercial success, but by helping support patients and families across the region.
What We Offer
- A positive and friendly working environment
- Excellent training and development opportunities
- Generous holiday allowance increasing with service
- Employee Assistance Programme
- Staff discount in Caffi Cwtch
- Refer a friend bonus scheme
We would love to hear from you if you have a positive approach to your work and share our values. If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. Click on the button at the top of the page to apply. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual. Nightingale House Hospice is committed to providing equal opportunities in employment.
Head of Retail & Ecommerce Growth — Hospice Impact employer: Nightingale House
Nightingale House Hospice is an exceptional employer, offering a supportive and inclusive work culture where your contributions directly impact the lives of patients and families in the community. With a strong focus on employee development, generous holiday allowances, and a friendly environment, this role as Head of Retail & Ecommerce Growth provides a unique opportunity to lead a vital retail operation while making a meaningful difference. Join us in our mission to deliver compassionate care and enjoy the benefits of working with a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail & Ecommerce Growth — Hospice Impact
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and ecommerce sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in retail management. When you get the chance to chat with potential employers, share specific examples of how you've driven sales and improved operations.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Research companies like Nightingale House Hospice and reach out directly. Express your interest in their mission and how your experience aligns with their goals—this can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Head of Retail & Ecommerce Growth — Hospice Impact
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Head of Retail & Ecommerce Growth role. Highlight your leadership experience and any relevant retail achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how your values align with our mission at Nightingale House. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your commercial awareness and ability to drive performance. Use numbers and KPIs where possible to give us a clear picture of your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nightingale House
✨Know Your Numbers
Make sure you’re familiar with key retail KPIs and financial metrics. Be ready to discuss how you've driven sales and profitability in previous roles, as this will show your commercial awareness and understanding of the retail landscape.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in multi-site management. Think about how you've developed teams and fostered a positive culture, as this aligns with the values-driven approach of Nightingale House Hospice.
✨Understand Their Mission
Research Nightingale House Hospice and understand their mission and values. Be prepared to discuss how your experience can contribute to their goals, particularly in supporting the community and enhancing customer experience.
✨Collaborative Mindset
Think of examples where you've worked collaboratively with other departments like Marketing or Fundraising. This role requires a team-oriented approach, so demonstrating your ability to work across functions will be key to impressing the interviewers.
