At a Glance
- Tasks: Lead and develop our retail operation to drive sales and support hospice services.
- Company: Nightingale House Hospice, providing free palliative care to the community.
- Benefits: Generous holiday allowance, training opportunities, staff discounts, and a supportive work environment.
- Other info: Join a positive culture and help support patients and families across the region.
- Why this job: Make a meaningful impact while leading a growing retail team in a compassionate setting.
- Qualifications: Experience in senior retail management with strong leadership and commercial skills.
The predicted salary is between 40000 - 50000 £ per year.
Nightingale House Hospice provides specialist palliative care services, completely free‑of‑charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs over £5.6 million each year to run the Hospice, with only around 20% of funding provided through statutory sources. Supported by over 400 volunteers, our retail operation plays a vital role in helping us continue delivering compassionate care across our communities.
About the Role
Nightingale House Hospice is seeking an experienced, commercially focused and values‑driven Head of Retail to lead and develop our growing retail operation. Reporting to the Commercial Director, you will provide leadership and direction across our retail estate, Ecommerce, Reuse and Logistics operations, driving sustainable sales and profit growth while ensuring high operational standards and strong supporter engagement.
Responsibilities
- Lead and develop the Area Manager, Ecommerce Manager, Reuse Manager and Flagship Manager
- Drive retail sales, profitability and operational performance
- Drive the continued growth of Ecommerce and online trading
- Lead future retail development opportunities including shop openings, relocations and investment projects
- Use KPIs, reporting and commercial insight to drive performance and continuous improvement
- Lead a positive, inclusive and high‑performing retail culture
- Ensure excellent customer experience and retail standards across the estate
- Work collaboratively with Marketing, Fundraising, Lottery, Finance and wider Hospice teams
About You
- Significant experience within a senior multi‑site retail management role
- Strong commercial awareness and understanding of retail KPIs, profitability and operational performance
- Experience leading and developing teams within a fast‑paced retail environment
- Experience managing budgets, operational costs and performance reporting
- Strong understanding of customer experience, merchandising and stock management
- Excellent leadership, communication and organisational skills
- A collaborative, supportive and solutions‑focused approach
Why Join Us?
Retail plays a vital role in supporting the work of Nightingale House Hospice and our local communities. This is an opportunity to lead a growing and ambitious retail operation where you can make a meaningful impact— not only through commercial success, but by helping support patients and families across the region.
What We Offer
- A positive and friendly working environment
- Excellent training and development opportunities
- Generous holiday allowance increasing with service
- Employee Assistance Programme
- Staff discount in Caffi Cwtch
- Refer a friend bonus scheme
We would love to hear from you if you have a positive approach to your work and share our values. If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. Click on the button at the top of the page to apply. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual. Nightingale House Hospice is committed to providing equal opportunities in employment.
Head of Retail employer: Nightingale House
Nightingale House Hospice is an exceptional employer, offering a supportive and inclusive work culture where your contributions directly impact the lives of patients and families in our community. With a strong focus on employee development, generous holiday allowances, and a friendly environment, we empower our team to thrive while making a meaningful difference through our retail operations. Join us in this rewarding journey, where your leadership can drive both commercial success and compassionate care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who might know someone at Nightingale House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Research the company culture! Dive into Nightingale House's values and mission. When you know what they stand for, you can tailor your approach and show them you're the perfect fit.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management. Think about how your experience aligns with their needs, especially around driving sales and team leadership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Nightingale House team.
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Head of Retail role. Highlight your leadership experience, commercial awareness, and any relevant retail achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for retail and how you can contribute to our mission at Nightingale House. Be sure to mention specific examples of how you've driven sales and improved customer experiences in the past.
Showcase Your Team Leadership Skills:We’re looking for someone who can lead and develop teams effectively. In your application, give us a glimpse of your leadership style and how you've successfully managed and motivated teams in a fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our community.
How to prepare for a job interview at Nightingale House
✨Know Your Numbers
Make sure you’re familiar with key retail KPIs and financial metrics. Be ready to discuss how you've driven sales and profitability in previous roles, as this will show your commercial awareness and understanding of the retail landscape.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you’ve fostered a positive culture or improved team performance, as this aligns with the values-driven approach they’re looking for.
✨Understand Their Mission
Research Nightingale House Hospice and understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing compassionate care through retail operations.
✨Collaborative Mindset
Since the role involves working closely with various teams, think of examples where you’ve successfully collaborated across departments. Highlight your ability to work with marketing, fundraising, and finance to drive retail success, as this will demonstrate your solutions-focused approach.
