At a Glance
- Tasks: Lead a community shop, manage volunteers, and maximise income for patient care.
- Company: Nightingale House Hospice, providing free palliative care to the community.
- Benefits: Competitive salary, generous holiday, training opportunities, and staff discounts.
- Other info: Join a friendly environment with excellent career growth potential.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous retail management experience and strong team leadership skills.
The predicted salary is between 26000 - 26000 € per year.
Before applying for this role, please read the following information about this opportunity.
Full Time 37.5 hours per week
£26k per annum
About Nightingale House Hospice
We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role to ensure our new shop in Connahs Quay becomes part of the community.
Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingale House
- Be a team player
Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross-Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospice's professional code of conduct.
In return Nightingale House offers:
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Staff lunch Menu (Hospice based positions only).
- Employee Assistance Programme.
- Retail Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career!
Nightingale House Hospice is committed to providing equal opportunities in employment.
Shop Manager in Shotton employer: Nightingale House Hospice
Nightingale House Hospice is an exceptional employer, offering a supportive and friendly work environment where you can truly make a difference in the community. With excellent training and development opportunities, generous holiday allowances, and a commitment to employee well-being, this role as Community Shop Manager in Connah's Quay not only allows you to lead a dedicated team but also empowers you to contribute significantly to the vital services provided by the hospice.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Shotton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with community shops. They might have insider info or even know someone at Nightingale House who can give you a leg up.
✨Tip Number 2
Show your passion for the cause! When you get the chance to chat with potential employers, make sure to express why you care about palliative care and how you can contribute to the community. It’s all about making that personal connection.
✨Tip Number 3
Prepare for the interview by researching Nightingale House and its mission. Familiarise yourself with their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Shop Manager in Shotton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Community Shop Manager role. Highlight your retail management experience and any volunteer leadership you've done. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for community work and how you can be a brand ambassador for Nightingale House. Let us know why you're excited about this opportunity!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you've successfully led a team or worked collaboratively with others. This role is all about empowering volunteers, so show us your leadership style!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you're keen on joining our community at Nightingale House!
How to prepare for a job interview at Nightingale House Hospice
✨Know the Mission
Before your interview, take some time to understand Nightingale House Hospice's mission and values. Familiarise yourself with their community impact and how the shop contributes to patient care. This will help you articulate why you're passionate about the role and how you can be a brand ambassador.
✨Showcase Your Leadership Skills
Prepare examples from your previous retail management experience that highlight your leadership abilities. Think about times when you've successfully led a team or motivated volunteers. Be ready to discuss how you can inspire and develop the team at the new shop.
✨Demonstrate Community Engagement
Since this role is all about becoming part of the community, think of ways you've engaged with local initiatives in the past. Share ideas on how you would promote the shop within Connahs Quay and attract more customers while supporting the hospice's goals.
✨Prepare for Operational Questions
Expect questions about operational excellence and compliance. Brush up on your knowledge of retail KPIs and how to maintain high standards in a shop environment. Be ready to discuss how you would ensure the shop runs smoothly and meets its objectives.
