At a Glance
- Tasks: Lead a community shop, manage volunteers, and maximise income for patient care.
- Company: Join Nightingale House Hospice, a charity making a real difference in the community.
- Benefits: Enjoy generous holidays, training opportunities, and staff discounts.
- Other info: Be part of a friendly team dedicated to helping others.
- Why this job: Make a positive impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous retail management experience and a passion for community service.
The predicted salary is between 27000 - 27000 £ per year.
Community Shop Manager Borras Park
Full Time 37.5 hours per week
Salary £27K per annum
About Nightingale House Hospice
We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role for our well established shop in Borras Park.
Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingales
- Be a team player
Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospice's professional code of conduct.
In return Nightingale House offers:
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Staff lunch Menu (Hospice based positions only).
- Employee Assistance Programme.
- Retail Discount Scheme.
- Live Events Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career!
Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600
Senior Retail Store Manager employer: Nightingale House Hospice
At Nightingale House Hospice, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment in Wrexham. Our team enjoys numerous benefits, including opportunities for personal and professional growth, while contributing to a meaningful cause that directly impacts the community. Join us and be part of a dedicated team that values your contributions and fosters a culture of care and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nightingale House Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nightingale House Hospice!
We think you need these skills to ace Senior Retail Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nightingale House Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nightingale House Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nightingale House Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nightingale House Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
