Outpatients Lead

We are looking for an exceptional Outpatient Lead to join our dedicated multi-disciplinary team providing high standards of holistic care to our patients and their families under the direction of the Clinical Director to our patients living with life limiting conditions. You will work as part of the team to provide holistic person-centred care, integrating nursing care with psychological, physical, rehabilitative and spiritual needs. You need to be able to demonstrate evidence-based practice, up to date clinical skills, flexibility and a commitment to the delivery of high quality, effective and efficient nursing care. You will have experience of managing a department including staff and programme management.

In return Nightingale House offers:

• A positive and friendly working environment in our state of the art newly redeveloped Inpatient Unit.
• The opportunity to make a real difference.
• Excellent training and development opportunities for those that want them.
• Generous holiday allowance that increases with length of service.
• Employee Assistance Programme.
• Retail Discount Schemes.

Main duties of the job

The Outpatients Lead will oversee the day to day operation, coordination, and development of the Wellbeing and Outpatient Service. This includes providing high quality clinical interventions within scope, leading the wellbeing team, and ensuring a safe, efficient, and compassionate service for patients and their families. The postholder will work collaboratively with the multidisciplinary team (MDT) and external partners to enhance service quality, experience, and accessibility.

Key Responsibilities:

• Oversee the daily operations of the outpatients and wellbeing service, ensuring high standards of care and a positive patient experience.
• Support service planning, pathway development, and improvements in patient flow.
• Liaise closely with the Patient Flow Team and clinical staff to ensure safe and efficient operations.
• Support the inpatient unit during periods of need to ensure continuity of care.
• Conduct clinical observations, assessments, and monitoring aligned with hospice procedures and within professional boundaries.
• Undertake holistic assessments contributing to care planning, including physical, emotional, social, and spiritual needs.
• Support the wellbeing and rehabilitation programme, contributing to group and one-to-one patient interventions.
• Escalate any clinical concerns promptly to the appropriate medical or senior nursing staff.
• Contribute to triage, patient flow management, and safe decision making within the outpatient service.

About us

We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. We are reliant on the support of the community we serve to donate and fundraise to maintain our vital services. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.

At Nightingale House Hospice, we believe in making every moment matter. We pride ourselves in providing compassionate care in our community, through comfort, dignity, and support to individuals and families facing life's most profound challenges. Join us in our mission to make a difference and leave a legacy of care and compassion.

The successful candidate will be joining a friendly and passionate team that enjoys working in our Wellbeing Centre.

Key Relationships:

• Internal: Medical Director, Director of Clinical & Patient Services, Palliative Care Consultants, Hospice Doctors, Patient Flow Team, Ward Manager & Deputies, Family Support Team, Physiotherapists & Occupational Therapists, Chaplain, Complementary Therapist, Clinical Administrators & Ward Clerks.
• External: District Nurses, Hospital Teams, Specialist Nurses, Specialist Palliative Care Team.

Key Responsibilities:

• Leadership and Service Coordination: Lead and coordinate the Wellbeing Team.
• Clinical Duties (Within Scope of Practice): Undertake venepuncture, cannulation, and administration of IV therapies safely and competently.
• Patient and Family Support: Support palliative patients and their loved ones with sensitivity, compassion, and respect.
• Multidisciplinary Teamwork: Maintain strong working relationships with the nursing team, medical staff, and wider MDT.
• Governance, Safety & Quality Improvement: Maintain accurate and timely clinical records, including discharge summaries, outpatient notes, and communication with GPs when appropriate.
• Professional Development: Engage in ongoing training, mandatory updates, and clinical supervision.

Person Specification:

• Qualifications: Nursing (RGN/RN Adult), Leadership or management training, Evidence of continuing professional development (CPD), Other relevant wellbeing or psychosocial care qualification, V300 prescriber.
• Experience: Experience of leading or coordinating a service, programme, Experience of multidisciplinary team MDT working, Experience of supporting patients and families with psychosocial, emotional, or wellbeing needs, Experience of assessing needs, planning interventions, and evaluating outcomes using a person centred approach, Experience of supervising, supporting, or mentoring staff, students, or volunteers, Experience of working within governance frameworks, Experience and competence in IV therapy, including cannulation, venepuncture and blood sampling, Previous experience in a hospice or specialist palliative care setting, Experience of service development or service improvement, Experience of managing change within a clinical or wellbeing service, Experience of partnership working with community services, primary care, or voluntary sector organisations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.