At a Glance
- Tasks: Lead a community shop, manage volunteers, and maximise income for patient care.
- Company: Nightingale House Hospice, providing free palliative care to the community.
- Benefits: Friendly work environment, generous holiday allowance, and excellent training opportunities.
- Other info: Join a passionate team dedicated to supporting patients and their families.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous retail management experience and strong team leadership skills.
The predicted salary is between 26000 - 26000 € per year.
Community Shop Manager
Full Time 37.5 hours per week
£26k per annum
About Nightingale House Hospice
We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role to ensure our new shop in Connahs Quay becomes part of the community. Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingales
- Be a team player
Are you that person?
Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross-Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospices professional code of conduct.
In return Nightingale House offers:
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Staff lunch Menu (Hospice based positions only).
- Employee Assistance Programme.
- Retail Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career!
Nightingale House Hospice is committed to providing equal opportunities in employment.
Shop Manager in Deeside employer: Nightingale House Hospice
Nightingale House Hospice is an exceptional employer, offering a supportive and friendly work environment where you can truly make a difference in the community. With excellent training and development opportunities, generous holiday allowances, and a strong emphasis on teamwork and volunteer management, this role as Community Shop Manager in Connah's Quay allows you to lead a dedicated team while contributing to vital palliative care services. Join us and be part of a mission that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Deeside
✨Tip Number 1
Get to know the community! Before your interview, spend some time in Connah's Quay. Familiarise yourself with local events and the vibe of the area. This will help you connect with the role and show that you're genuinely interested in making the shop a community hub.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams or volunteers in the past. We want to see how you can inspire others and create a positive environment in the shop.
✨Tip Number 3
Prepare for questions about fundraising! Since maximising income is key for this role, think of creative ideas you've implemented before or new strategies you could bring to the table. Show us how you can make a real difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Nightingale House Hospice.
We think you need these skills to ace Shop Manager in Deeside
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Nightingale House.
Tailor Your CV:Make sure your CV is tailored specifically for the Community Shop Manager position. Highlight your retail management experience and any volunteer leadership roles you've had. We love seeing relevant experience that matches what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to join our team!
How to prepare for a job interview at Nightingale House Hospice
✨Know the Mission
Before your interview, take some time to understand Nightingale House Hospice's mission and values. This will help you align your answers with their goals and show that you're genuinely interested in making a difference in the community.
✨Showcase Your Leadership Skills
As a Community Shop Manager, you'll need to lead a team of volunteers. Be prepared to share specific examples from your past experience where you've successfully managed a team, resolved conflicts, or motivated others to achieve targets.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations in the shop, such as dealing with difficult customers or managing volunteer schedules. Think through these scenarios in advance and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's integration into the community or how success is measured. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
