At a Glance
- Tasks: Lead and develop a community shop to maximise income for patient care.
- Company: Join Nightingale House Hospice, a charity making a real difference in the community.
- Benefits: Generous holiday allowance, training opportunities, and staff discounts.
- Other info: Positive work environment with opportunities for personal growth and community impact.
- Why this job: Be a brand ambassador and empower volunteers while supporting vital hospice services.
- Qualifications: Previous retail management experience and strong leadership skills.
The predicted salary is between 26000 - 26000 € per year.
About Nightingale House Hospice
We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role to ensure our new shop in Connahs Quay becomes part of the community. Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingale
- Be a team player
Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross-Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospice's professional code of conduct.
In return Nightingale House offers:
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Staff lunch Menu (Hospice based positions only).
- Employee Assistance Programme.
- Retail Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career! Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600
Locations
Shop Manager in Deeside, Wales employer: Nightingale House Hospice
Nightingale House Hospice is an exceptional employer, offering a supportive and friendly work environment where you can truly make a difference in the community. With excellent training and development opportunities, generous holiday allowances, and a commitment to employee well-being, this role as Community Shop Manager in Connah's Quay allows you to lead a dedicated team of volunteers while contributing to vital palliative care services. Join us and be part of a passionate organisation that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Deeside, Wales
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around Connahs Quay and chat with locals. Understanding their needs and how the shop can serve them will show your commitment and help you stand out.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've successfully managed teams or volunteers in the past. We want to see how you can inspire others to achieve those all-important KPIs.
✨Tip Number 3
Be ready to discuss your retail strategies! Think about how you would maximise sales and manage costs effectively. We love innovative ideas that can help our new shop thrive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference.
We think you need these skills to ace Shop Manager in Deeside, Wales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Nightingale House Hospice.
Tailor Your CV:Make sure your CV is tailored to the Community Shop Manager position. Highlight your retail management experience and any volunteer leadership roles you've had. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to join our team!
How to prepare for a job interview at Nightingale House Hospice
✨Know Your Community
Before the interview, do some research on Connahs Quay and the local community. Understand their needs and how the shop can serve them. This will show your potential employer that you’re not just interested in the role, but also in making a positive impact in the area.
✨Showcase Your Leadership Skills
Be ready to discuss your previous retail management experience. Prepare specific examples of how you've successfully led teams, especially volunteers. Highlight any initiatives you’ve implemented that improved sales or team morale, as this aligns perfectly with the role's responsibilities.
✨Emphasise Volunteer Management
Since the role involves recruiting and leading volunteers, think about your approach to volunteer management. Share stories that demonstrate your ability to motivate and develop others, ensuring they feel valued and part of the team. This will resonate well with the values of Nightingale House Hospice.
✨Understand Operational Excellence
Familiarise yourself with retail KPIs and operational standards. Be prepared to discuss how you would ensure the shop meets its objectives while maintaining high standards. Showing that you have a strategic mindset for maximising income and controlling costs will impress the interviewers.
