At a Glance
- Tasks: Lead and develop our retail operation, driving sales and ensuring high standards.
- Company: Nightingale House Hospice, providing free palliative care to the community.
- Benefits: Generous holiday allowance, training opportunities, and staff discounts.
- Other info: Join a supportive environment where your work truly makes a difference.
- Why this job: Make a meaningful impact while leading a growing retail team.
- Qualifications: Experience in multi-site retail management and strong leadership skills.
The predicted salary is between 42000 - 46000 € per year.
30-37.5 hours per week (5 days out of 7) £42-£46k per annum
About us
Nightingale House Hospice provides specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs over £5.6 million each year to run the Hospice, with only around 20% of funding provided through statutory sources. Supported by over 400 volunteers, our retail operation plays a vital role in helping us continue delivering compassionate care across our communities.
About the role
Nightingale House Hospice is seeking an experienced, commercially focused and values driven Head of Retail to lead and develop our growing retail operation. Reporting to the Commercial Director, you will provide leadership and direction across our retail estate, Ecommerce, Reuse and Logistics operations, driving sustainable sales and profit growth while ensuring high operational standards and strong supporter engagement.
The successful candidate will:
- Lead and develop the Area Manager, Ecommerce Manager, Reuse Manager and Flagship Manager
- Drive retail sales, profitability and operational performance
- Drive the continued growth of Ecommerce and online trading
- Lead future retail development opportunities including shop openings, relocations and investment projects
- Use KPIs, reporting and commercial insight to drive performance and continuous improvement
- Lead a positive, inclusive and high-performing retail culture
- Ensure excellent customer experience and retail standards across the estate
- Work collaboratively with Marketing, Fundraising, Lottery, Finance and wider Hospice teams
This role requires a highly visible and hands-on leader who is comfortable working across multiple locations and leading teams through growth and change.
About you
We are looking for someone with:
- Significant experience within a senior multi-site retail management role
- Strong commercial awareness and understanding of retail KPIs, profitability and operational performance
- Experience leading and developing teams within a fast-paced retail environment
- Experience managing budgets, operational costs and performance reporting
- Strong understanding of customer experience, merchandising and stock management
- Experience developing Ecommerce or online sales channels
- Excellent leadership, communication and organisational skills
- A collaborative, supportive and solutions-focused approach
Why Join Us?
Retail plays a vital role in supporting the work of Nightingale House Hospice and our local communities. This is an opportunity to lead a growing and ambitious retail operation where you can make a meaningful impact not only through commercial success, but by helping support patients and families across the region.
In return, Nightingale House Hospice offers:
- A positive and friendly working environment
- Excellent training and development opportunities
- Generous holiday allowance increasing with service
- Employee Assistance Programme
- Retail discount scheme
- Staff discount in Caffi Cwtch
- Refer a friend bonus scheme
- Birthday voucher
We would love to hear from you if you have a positive approach to your work and share our values. If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual. Nightingale House Hospice is committed to providing equal opportunities in employment.
Head of Retail in Chirk employer: Nightingale House Hospice
Nightingale House Hospice is an exceptional employer, offering a supportive and inclusive work culture where your contributions directly impact the lives of patients and families in the community. With a focus on employee growth through excellent training opportunities and a generous benefits package, including a retail discount scheme and an Employee Assistance Programme, you will thrive in a role that combines commercial success with meaningful purpose. Join us in leading a dynamic retail operation that not only drives sales but also fosters compassion and care across our region.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail in Chirk
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who might know about opportunities at Nightingale House. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Nightingale House and its retail operations. Understand their mission and values so you can show how your experience aligns with their goals. We want to see your passion!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've driven sales and improved team performance in previous roles. We love to hear about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Nightingale House.
We think you need these skills to ace Head of Retail in Chirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Retail role. Highlight your leadership experience, commercial awareness, and any relevant achievements in retail management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for retail and how you align with our values at Nightingale House. Share specific examples of how you've driven sales and improved customer experience in previous roles.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and foster a positive culture. Share stories that demonstrate your ability to lead through change and growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our community!
How to prepare for a job interview at Nightingale House Hospice
✨Know Your Numbers
Make sure you’re familiar with key retail KPIs and financial metrics. Be ready to discuss how you've driven sales and profitability in previous roles, as this will show your commercial awareness and understanding of the retail landscape.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in multi-site management. Think about how you’ve developed teams and fostered a positive culture, as this role requires a hands-on leader who can inspire others.
✨Understand the Mission
Familiarise yourself with Nightingale House Hospice’s mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing compassionate care through retail operations.
✨Ecommerce Insights
Since the role involves driving Ecommerce growth, brush up on your knowledge of online retail trends and strategies. Be ready to share any relevant experiences or ideas you have for enhancing online sales channels.
