At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in a vibrant venue.
- Company: La Familia, a unique and energetic hospitality venue.
- Benefits: Earn £13.00 per hour, enjoy 50% off food and drink, and access early pay.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be at the forefront of guest experience and make a real impact every shift.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 26000 - 28000 £ per year.
Looking for a role where you can lead from the front and take ownership of a fast-paced, multi-function operation? At La Familia, we’re looking for a Duty Manager to support the day-to-day running of the venue, overseeing guest experience, food & beverage, retail and events. This is a hands-on leadership role where you’ll act as the senior manager on shift, ensuring smooth operations, high service standards and a safe, well-run environment across the whole venue.
What’s in it for you?
- A busy, high-energy role in a unique venue
- £13.00 per hour + service charge
- An amazing 50% discount on food and drink across all our awesome venues
- Deals and discounts with a wide range of businesses through our discount portal
- Early access to your pay through Wagestream
- £10,000 life assurance to support your loved ones if the worst happens
- Access to our Employee Assistance Program (EAP), providing support for mental health, wellbeing and finance
What you’ll be doing
- You’ll take responsibility for the operation during your shift, leading teams and coordinating all areas of the business.
- This includes:
- Overseeing daily operations across La Familia
- Leading shifts, including opening and closing procedures
- Acting as the central point of coordination between guest experience, F&B, retail and events
- Running daily briefings and aligning teams on priorities
- Monitoring guest flow, queues and overall service standards
- Handling guest queries and resolving issues professionally
- Leading during busy periods and managing operational challenges or disruptions
- Supporting events, private dining and premium experiences
- Coaching and supporting team members to maintain high standards
- Ensuring compliance with health & safety, food safety and licensing regulations
- Monitoring performance, supporting sales opportunities and maintaining efficiency across shifts
You’ll be visible on the floor, leading by example and ensuring a consistent, high-quality guest experience across all areas.
What we’re looking for
- Experience in a Duty Manager, Supervisor or Assistant Manager role
- Background in hospitality, leisure or a visitor attraction environment
- Confident leading teams in fast-paced, high-volume settings
- Strong organisational, problem-solving and decision-making skills
- Ability to stay calm under pressure and manage multiple priorities
- A hands-on, proactive approach to leadership
- Good understanding of health & safety and operational standards
- Flexible and able to work evenings, weekends and peak periods
If you’re a proactive, hands-on manager who enjoys leading teams, solving problems and keeping operations running smoothly, we’d love to hear from you.
Duty Manager- La Familia in London employer: Nightcap
At La Familia, we pride ourselves on fostering a vibrant and dynamic work culture where every team member is empowered to lead and innovate. As a Duty Manager, you'll enjoy competitive pay, generous discounts across our venues, and access to comprehensive support programmes, all while working in a fast-paced environment that values your growth and wellbeing. Join us for an exciting opportunity to make a real impact in a unique venue that celebrates teamwork and exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager- La Familia in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings at places like La Familia.
✨Tip Number 2
Get ready for those interviews! Brush up on your leadership skills and be prepared to share examples of how you've handled busy shifts or resolved guest issues in the past. Show them you can keep calm under pressure!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the La Familia team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows you're enthusiastic about the role and appreciate the opportunity to chat.
We think you need these skills to ace Duty Manager- La Familia in London
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous experience where you’ve led a team or managed operations. We want to see how you can take charge and keep things running smoothly, especially in a fast-paced environment like La Familia.
Be Specific About Your Experience:When detailing your past roles, focus on specific achievements and responsibilities that relate to the Duty Manager position. Use examples that showcase your problem-solving skills and ability to handle multiple priorities, as these are key for us.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Share a bit of your personality, but ensure it aligns with the high service standards we uphold at La Familia. We want to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at La Familia!
How to prepare for a job interview at Nightcap
✨Know the Venue Inside Out
Before your interview, make sure you research La Familia thoroughly. Understand its concept, menu, and the overall guest experience they aim to provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy operation. Highlight how you handled challenges, maintained high service standards, and ensured guest satisfaction during peak times.
✨Showcase Problem-Solving Abilities
Think of specific situations where you faced operational challenges and how you resolved them. Be ready to discuss your approach to managing stress and making quick decisions, especially in a fast-paced environment like La Familia.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the venue. Inquire about their expectations for the Duty Manager position or how they handle busy periods. This shows your enthusiasm and readiness to engage with the team.
