At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in a vibrant venue.
- Company: La Familia, a unique and energetic hospitality venue.
- Benefits: Earn £13.00 per hour, enjoy 50% off food and drink, and access early pay.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be at the forefront of guest experience and make a real impact every day.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 26000 - 28000 € per year.
Looking for a role where you can lead from the front and take ownership of a fast-paced, multi-function operation? At La Familia, we’re looking for a Duty Manager to support the day-to‑day running of the venue, overseeing guest experience, food & beverage, retail and events. This is a hands‑on leadership role where you’ll act as the senior manager on shift, ensuring smooth operations, high service standards and a safe, well‑run environment across the whole venue.
What’s in it for you?
- A busy, high-energy role in a unique venue
- £13.00 per hour + service charge
- An amazing 50% discount on food and drink across all our awesome venues
- Deals and discounts with a wide range of businesses through our discount portal
- Early access to your pay through Wagestream
- £10,000 life assurance to support your loved ones if the worst happens
- Access to our Employee Assistance Program (EAP), providing support for mental health, wellbeing and finance
What you’ll be doing
You’ll take responsibility for the operation during your shift, leading teams and coordinating all areas of the business. This includes:
- Overseeing daily operations across La Familia
- Leading shifts, including opening and closing procedures
- Acting as the central point of coordination between guest experience, F&B, retail and events
- Running daily briefings and aligning teams on priorities
- Monitoring guest flow, queues and overall service standards
- Handling guest queries and resolving issues professionally
- Leading during busy periods and managing operational challenges or disruptions
- Supporting events, private dining and premium experiences
- Coaching and supporting team members to maintain high standards
- Ensuring compliance with health & safety, food safety and licensing regulations
- Monitoring performance, supporting sales opportunities and maintaining efficiency across shifts
You’ll be visible on the floor, leading by example and ensuring a consistent, high-quality guest experience across all areas.
What we’re looking for
- Experience in a Duty Manager, Supervisor or Assistant Manager role
- Background in hospitality, leisure or a visitor attraction environment
- Confident leading teams in fast‑paced, high‑volume settings
- Strong organisational, problem‑solving and decision‑making skills
- Ability to stay calm under pressure and manage multiple priorities
- A hands‑on, proactive approach to leadership
- Good understanding of health & safety and operational standards
- Flexible and able to work evenings, weekends and peak periods
If you’re a proactive, hands‑on manager who enjoys leading teams, solving problems and keeping operations running smoothly, we’d love to hear from you.
Duty Manager- La Familia employer: Nightcap
At La Familia, we pride ourselves on fostering a vibrant and dynamic work environment where our Duty Managers can truly shine. With competitive pay, generous discounts across our venues, and a strong focus on employee wellbeing through our EAP and early pay access, we ensure our team members feel valued and supported. Join us in a role that not only offers hands-on leadership opportunities but also encourages personal growth and development in the heart of a bustling venue.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager- La Familia
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings at La Familia or other venues.
✨Tip Number 2
Get ready for those interviews! Research La Familia, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and prepare some examples of how you've led teams and handled challenges in the past.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. A cover letter that reflects your passion for hospitality and leadership can set you apart from the crowd.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement about the role can keep you top of mind. It shows you're proactive and genuinely interested in joining the team at La Familia.
We think you need these skills to ace Duty Manager- La Familia
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous experience where you’ve led a team or managed operations. We want to see how you can take charge and keep things running smoothly, especially in a busy environment like La Familia.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Focus on your hospitality experience and any relevant skills that match what we’re looking for. It shows us you’re genuinely interested!
Be Personable in Your Cover Letter:Your cover letter is your chance to let your personality shine through. Share why you’re excited about the Duty Manager role at La Familia and how you can contribute to our vibrant atmosphere. We love a bit of enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Nightcap
✨Know the Venue Inside Out
Before your interview, make sure you research La Familia thoroughly. Understand its concept, menu, and the overall guest experience they aim to provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy operation. Highlight how you handled challenges, maintained high service standards, and ensured guest satisfaction. This is crucial for a Duty Manager role.
✨Showcase Problem-Solving Abilities
Think of specific instances where you faced operational challenges and how you resolved them. Be ready to discuss your thought process and the steps you took to ensure smooth operations, especially during peak times.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the challenges they face, or their expectations from the Duty Manager. This shows that you’re not just interested in the role, but also in contributing positively to the team.
