At a Glance
- Tasks: Lead shifts and ensure excellent guest experiences in a vibrant beachfront venue.
- Company: Brighton i360, an iconic hospitality destination on the seafront.
- Benefits: Competitive pay, discounts, early access to wages, and career development opportunities.
- Other info: Be part of Brighton's biggest and boldest venue with no two days the same.
- Why this job: Join a dynamic team in a fast-paced environment with stunning sea views.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 14 - 14 £ per hour.
Brighton i360 is not your average hospitality site - and this is not your average Duty Manager role. Right on Brighton’s seafront, i360 brings together a restaurant, bar, café, events space, private hires and visitor experience in one iconic destination. From busy daytime trade and sunset drinks to live events, private parties and packed summer weekends, this is a venue that never stands still.
We’re looking for a hands‑on, energetic Duty Manager who thrives in fast‑paced hospitality and knows how to keep standards high while creating a great atmosphere for both guests and team members. This is a role for someone who loves being in the middle of the action — leading shifts, supporting the team and making sure every service runs smoothly.
The Role
As Duty Manager, you’ll support the day‑to‑day operation across the venue, helping lead the floor and ensuring excellent guest experiences across all areas of the business. You'll be responsible for:
- Leading shifts across the Attraction, events spaces, restaurant, bar, café
- Supporting and motivating the team during busy services
- Maintaining high standards across service, cleanliness and operations
- Supporting labour control, stock management and daily procedures
- Handling guest queries and resolving issues confidently
- Ensuring compliance, licensing and health & safety standards are maintained
- Working closely with the senior management team to keep the venue running at its best
About You
You’ll already have experience in a busy hospitality/tourist environment and be confident leading teams in fast‑paced services. You might currently be a Duty Manager, Assistant Manager or Supervisor looking for your next challenge in a larger, more exciting venue. You’ll bring:
- Experience leading shifts in busy hospitality venues
- A hands‑on, positive and energetic approach
- Strong people and communication skills
- Confidence managing busy services and high‑volume trade
- High standards and strong attention to detail
- A genuine passion for hospitality and guest experience
- Flexibility to work evenings, weekends and peak trading periods
Why i360?
Because this is hospitality with a sea view - and no two days are ever the same. You’ll get:
- £13.50 - £14.00 per hour + service charge
- Up to 50% discount on food and drink across all our awesome venues.
- Early access to your pay through Wagestream.
- £10,000 life assurance to support your loved ones if the worst happens.
- Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well‑being and finance, grants, and any other needed support.
- Deals and discounts with a wide range of businesses through our discount portal.
- Career development opportunities within Nightcap.
- The chance to work in one of Brighton’s most iconic venues.
- A unique beachfront working environment.
This is not a role for someone who wants to stand back and watch the shift happen. We need someone visible, proactive and ready to get stuck in - supporting the team, driving standards and helping create an atmosphere guests want to come back for. Ready to be part of one of Brighton’s biggest and boldest venues? We’d love to hear from you.
Duty Manager - Brighton i360 - Personal license required employer: Nightcap
At Brighton i360, we pride ourselves on being more than just a hospitality venue; we offer a vibrant work culture where every day brings new challenges and opportunities. Located on the stunning Brighton seafront, our Duty Manager role provides a unique chance to lead a dynamic team in an iconic setting, with benefits like competitive pay, generous discounts, and career development pathways. Join us for an exhilarating experience where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Brighton i360 - Personal license required
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nightcap. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nightcap
Don't be shy about reaching out to Nightcap directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Brighton i360 - Personal license required
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nightcap and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nightcap
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
