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- Tasks: Lead live-music venues, turning brand strategies into vibrant realities.
- Company: Join a dynamic entertainment company shaping nightlife experiences.
- Benefits: ÂŁ70,000 salary, quarterly bonuses, and private medical insurance.
- Why this job: Be a key player in transforming brands and creating unforgettable guest experiences.
- Qualifications: Experience in multi-site management and a passion for nightlife culture.
- Other info: Opportunity to innovate and grow within a thriving entertainment environment.
The predicted salary is between 60000 - 84000 ÂŁ per year.
As Operations Manager, you’ll be the brand in motion; the person who turns strategy decks and brand ambitions into living, breathing, nightly reality. You’ll lead a portfolio of live-music and entertainment-led venues, championing operational performance, culture, and guest experience while also shaping how our brands evolve in the real world. You’ll be a key architect in Nightcap’s growth story: brand flips, new site rollouts, investment projects, programming formats, and concept evolutions will all sit inside your orbit.
You’ll collaborate with Brand Marketing on development work, not to own brand direction, but to ensure ideas are operationally executable, commercially intelligent, scalable, and thrilling to guests. You’ll become a custodian of brand standards, seeing them as a living document rather than a rulebook, and adapting them in partnership with central teams as we learn, grow, and try new things. You’ll create the conditions for brave leadership: boldness without recklessness, experimentation with accountability, a willingness to try new things and a commitment to learning what worked (or didn’t). With you in the mix, our venues won’t just operate well… they’ll feel alive.
Key Responsibilities
- Brand & Concept Execution
- Translate brand propositions into operational reality; ensure teams know not just what to do, but why it matters.
- Partner with Brand Marketing to test, refine and operationalise brand evolutions, campaigns, menus, identity pieces and in-venue activations.
- Own and evolve the Brand Standards Playbook, ensuring operational feasibility, consistent execution, and continual refresh as the brand matures.
- Act as an early voice of real-world feedback into brand decisions: what works in venues, what needs refinement, what could be next.
- Be a first mover on new brand formats and activations, piloting concepts, reviewing success, documenting learnings and scaling wins.
- Growth & New Openings
- Lead operations delivery for brand flips, refurbishments and new openings: systems live, brand training, standards adoption and commercial readiness on day one.
- Input operational architecture into design, layout, tech setup, programme flow and service models to ensure launch success.
- Build opening teams with confidence, capability and pride in the brand; support GMs to sustain momentum beyond the first 60 days.
- Guest & Experience
- Curate guest experiences that feel energetic, seamless and unmistakably “us”; protect the feel of the brand, not just the mechanics.
- Champion live music programming/creative formats that elevate audience connection and commercial return.
- Drive experience consistency while empowering local teams to explore calibrated creativity that fits their city and crowd.
- Leadership & Culture
- Lead General Managers with clarity, direction and inspiration; make bold expectations feel exciting, not daunting.
- Foster a culture where innovation is celebrated, failures are debriefed not punished, and learning is the currency.
- Create confident leaders who can deliver the night without constant escalation.
- Commercial & Operational
- Discover trading opportunities by reading data like a compass: labour deployment, programming ROI, guest patterns, and audience segmentation.
- Align operational decisions to commercial outcomes; help teams understand how magic on the floor translates to the P&L.
- Work cross-functionally with Sales, Marketing, People, Compliance, Finance and Technical to remove barriers, not add process.
This role is for someone who:
- Builds not just runs; you want to shape brands, not just protect them.
- Thinks like a creative operator: imaginative but grounded in reality.
- Sees the venue as a stage, a business, and a heartbeat - all at once.
- Enjoys trying before perfecting, iterating with purpose and courage.
- Knows when to take a swing and when to anchor in fundamentals.
- Values diversity of crowds, ideas, music and leadership styles.
- Is energised by culture, nightlife and the alchemy of great teams.
Previous multi-site management experience in a late-night, live music, or entertainment-led bar/venue environment (essential). Demonstrable experience delivering commercial growth across multiple P&Ls. Experience supporting or leading venue openings, rebrands or investment projects (preferred). Strong remote leadership of General Managers and senior site leaders. Comfortable with data, reporting and KPI-driven performance management. Confident in licensing law, compliance, venue security frameworks and safe-guarding best practice. Commercially curious with a creative streak; spots opportunities others miss.
Operations Managers employer: Nightcap PLC
Contact Detail:
Nightcap PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Managers
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream Operations Manager role!
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous successes in managing venues and driving growth. Use specific examples that demonstrate how you’ve turned strategies into operational realities.
✨Tip Number 3
Be bold in interviews! Don’t just answer questions; engage in a conversation. Share your vision for how you’d elevate the guest experience and operational performance. Show them you’re not just a fit for the role, but a game-changer!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our brand. Tailor your application to reflect how you can bring our venues to life and make them feel energetic and seamless. Let’s make magic happen together!
We think you need these skills to ace Operations Managers
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let your enthusiasm for operations shine through! We want to see how you can turn strategies into reality and create vibrant guest experiences. Share specific examples of how you've made a difference in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to understand. Use bullet points if it helps highlight your achievements and responsibilities!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualities mentioned in the job description. We’re looking for someone who can shape brands and lead teams, so highlight relevant experiences that showcase these abilities.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nightcap PLC
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and recent developments. Understand their operational strategies and how they translate into guest experiences. This knowledge will help you articulate how you can contribute to their growth story.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leadership and how you've fostered a culture of innovation in previous roles. Share specific examples of how you've empowered teams and navigated challenges, as this aligns with the company's emphasis on brave leadership.
✨Demonstrate Commercial Acumen
Prepare to talk about how you've driven commercial growth in past positions. Use data to back up your claims and show how you've aligned operational decisions with financial outcomes. This will resonate well with their focus on P&L management.
✨Emphasise Your Creative Problem-Solving Skills
Think of examples where you've had to be imaginative yet grounded in reality. Discuss how you've approached brand evolutions or new openings creatively while ensuring operational feasibility. This will highlight your ability to balance creativity with practicality.
