Floortender The Piano Works Cardiff

Floortender The Piano Works

Whats in It for You?

• Earn as you learn with skill based pay we will increase your hourly rate as you develop new skills.
• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

About Us:

The Piano Works are coming to Cardiff and were on the lookout for full and part-time, fun-loving, passionate, and guest-focused Barbacks to join our growing family. Already a hit in London with two buzzing live music venues in Covent Garden and Farringdon, we're bringing the same high-energy mix of restaurant, bar, concert, and non-stop party to the heart of Cardiff.

If you're passionate about hospitality, live music, and making guests smile, and youve got around a years experience in fast-paced environments like bars, clubs, live music venues, or experiential party spaces wed love to hear from you.

What We Need:

As a Floortender, you will play a critical role in ensuring our guests have a memorable and enjoyable experience. Floortenders love people! Youre sometimes the first to greet them, so we want you to give them a great first impression.

Responsibilities:

• Greet and welcome guests as they arrive, providing a warm and friendly first impression.
• Serve drinks and food to customers on the floor, taking orders, and ensuring timely delivery.
• Maintain a clean and organized seating area, clearing empty glasses, plates, and trash as needed.
• Engage with guests, providing information on menu items, drink specials, and promotions.
• Anticipate guest needs and promptly address any inquiries or requests.
• Collaborate with the team to ensure smooth and efficient service.
• Uphold all safety and hygiene regulations, including responsible alcohol service guidelines.
• Assist with setting up and breaking down the bar and seating areas before and after service.

Skills and Experience:

• Excellent customer service and communication skills, with the ability to interact with any guest.
• Strong multitasking abilities to handle various tasks simultaneously during peak business hours.
• Friendly and outgoing personality with a genuine desire to create a positive guest experience.
• Knowledge of responsible alcohol service and legal drinking age requirements.

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