Duty Manager - The Piano Works

Duty Manager – The Piano Works

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£31,000 + Service Charge + Bonus

?? The Piano Works is Coming to Cardiff Join Our Management Team! ??

Get ready, Cardiff! The UKs best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and were looking for passionate, music-loving individuals to join our team.

The Duty Manager plays a key role in supporting the General Manager and Assistant General Manager in the day-to-day operations of The Piano Works. This role is responsible for ensuring excellent guest experiences, maintaining operational efficiency, and leading the front-of-house team during shifts. The Duty Manager is a hands-on role requiring strong leadership, customer service, and problem-solving skills..

What\’s in it for you?

• £31,000 + service charge.
• Exciting bonus scheme so you share in the business success.
• An amazing 50% discount on food and drink across all our awesome venues
• 4 x Salary life assurance to support your loved ones if the worst happens
• Deals and discounts with a wide range of businesses through our discount portal
• Early access to your pay through Wagestream
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We\’re invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Key Responsibilities

Operational Management

• Oversee the smooth running of the venue during shifts, ensuring high standards of service and efficiency.
• Ensure compliance with licensing, health & safety, and operational regulations.
• Support kitchen, bar, and floor teams to maintain high-quality service and product standards.
• Work with the entertainment and technician team to ensure seamless live music programming and execution.
• Assist with opening and closing procedures, ensuring a secure and well-maintained venue.

Financial & Business Performance

• Support revenue growth by implementing sales strategies, promotions, and upselling techniques.
• Monitor stock levels and oversee accurate cash handling and reconciliation.
• Assist in cost control by reducing wastage and ensuring efficient resource management.

Leadership & Team Development

• Lead and support the team during shifts, ensuring smooth and effective operations.
• Motivate and encourage team members to deliver excellent customer service.
• Provide on-the-job training and guidance to staff.
• Foster a positive work environment that promotes teamwork and excellence.

Customer Experience & Brand Standards

• Ensure guests receive a high-quality, memorable experience in line with The Piano Works brand ethos.
• Handle customer queries and complaints professionally, resolving issues promptly.
• Monitor guest feedback and suggest improvements to enhance service levels.

Marketing & Event Support

• Assist with promotional activities and ensure special events run smoothly.
• Work with the management team to maximise corporate and private event bookings.
• Support social media and brand awareness initiatives where required

KPI Delivery

• As Duty Manager you will have specific and measurable KPIs allocated to you which you will be tasked with achieving
• Regular support will be provided by your GM and AGM to ensure you are equipped to deliver these KPIs

Experience

• Experience in a supervisory or managerial role within a high-volume bar, restaurant, or live music venue.
• Strong leadership and team management skills.
• Passion for live music and hospitality, with a guest-centric approach.
• Ability to work under pressure and problem-solve effectively.
• Knowledge of licensing, health & safety, and food & beverage regulations.
• Excellent communication and interpersonal skills.

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