General Manager - Hidden Society - London in City of Westminster

As General Manager, you are the "Captain" of the Ship. You are the face of the bar, the business owner, and the primary motivator of our Society. You don’t just manage a site; you lead a culture. You are responsible for ensuring that our "WHY" to quiet the noise of the city is felt in every corner of the business.

Mission

This is not about managing volume. It’s about Leadership, Legacy, and Long-term Vision.

Responsibilities

• The Visionary & The Face: Acting as the "Business Owner," taking full accountability for the brand's reputation and commercial health. Being the primary "Host" of the Society: ensuring the atmosphere is a living embodiment of our sanctuary. Protecting the "Why": Ensuring every decision made aligns with our mission of "Intellectual Warmth."
• People & Culture: Recruiting, developing, and retaining a team aligned with quality-led hospitality. Coaching and leading a specialized management trio (Bar Manager "Sensei" and Head Bartender "Artist"), to lead with clarity, empathy, and accountability. Building a culture where standards are upheld through pride, not pressure. Keeping the team inspired and fostering a culture of professional pride. Ensuring the team understands why we do things, not just how.
• Standards & Experience: Maintaining exceptional standards across service, drinks, cleanliness, atmosphere, and presentation. Protecting the guest journey from arrival to farewell, ensuring it feels seamless and considered. Working closely with the bar leadership to ensure menu execution meets creative and technical expectations.
• Commercial & Operational Ownership: Driving the financial success of the venue through strategic planning, marketing, and impeccable cost control. Ensuring the "backbone" of the business—compliance, P&L, and safety—is as flawless as the drinks we serve. Balancing commercial growth with the "Quality over Quantity" ethos.
• Creative Collaboration: Overseeing the entire guest experience, ensuring the transition from the "Public Chaos" of the city to Hidden Society is seamless. Working with the management and the rest of the team to master the atmosphere and guest connection. Acting as a key collaborator in the ongoing evolution of the brand. Menu development, training standards, and service "rituals" and ensuring that creativity always serves clarity to the guest experience. This role isn’t about chasing trends or squeezing covers.

Qualifications

We’re looking for a leader who:

• Has proven experience as a General Manager in a prestige, quality-led hospitality environment.
• Understands that great leadership is quiet, consistent, and intentional.
• Understands that the "unseen details"—the lighting, the scent, the silence—are just as important as the revenue.
• Has a strong grasp of both the creative and commercial sides of running a premium venue.
• Leads with emotional intelligence, calm authority, and integrity.
• Cares deeply about standards, structure, and getting the fundamentals right - every day.
• Believes hospitality is about connection, not transactions.
• If you’re motivated by spreadsheets alone, this isn’t the fit. If you’re motivated by building a legacy and inspiring a new generation and be part of something great, let’s talk.