At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in a vibrant venue.
- Company: La Familia, a unique and energetic hospitality venue.
- Benefits: Earn £13.00 per hour, enjoy 50% off food and drink, and access early pay.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of guest experience and make a real impact every day.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 26000 - 28000 € per year.
Looking for a role where you can lead from the front and take ownership of a fast-paced, multi-function operation? At La Familia, we’re looking for a Duty Manager to support the day-to-day running of the venue, overseeing guest experience, food & beverage, retail and events. This is a hands-on leadership role where you’ll act as the senior manager on shift, ensuring smooth operations, high service standards and a safe, well-run environment across the whole venue.
What’s in it for you?
- A busy, high-energy role in a unique venue
- £13.00 per hour + service charge
- An amazing 50% discount on food and drink across all our awesome venues
- Deals and discounts with a wide range of businesses through our discount portal
- Early access to your pay through Wagestream
- £10,000 life assurance to support your loved ones if the worst happens
- Access to our Employee Assistance Program (EAP), providing support for mental health, wellbeing and finance
What you’ll be doing
You’ll take responsibility for the operation during your shift, leading teams and coordinating all areas of the business. This includes:
- Overseeing daily operations across La Familia
- Leading shifts, including opening and closing procedures
- Acting as the central point of coordination between guest experience, F&B, retail and events
- Running daily briefings and aligning teams on priorities
- Monitoring guest flow, queues and overall service standards
- Handling guest queries and resolving issues professionally
- Leading during busy periods and managing operational challenges or disruptions
- Supporting events, private dining and premium experiences
- Coaching and supporting team members to maintain high standards
- Ensuring compliance with health & safety, food safety and licensing regulations
- Monitoring performance, supporting sales opportunities and maintaining efficiency across shifts
You’ll be visible on the floor, leading by example and ensuring a consistent, high-quality guest experience across all areas.
What we’re looking for
- Experience in a Duty Manager, Supervisor or Assistant Manager role
- Background in hospitality, leisure or a visitor attraction environment
- Confident leading teams in fast-paced, high-volume settings
- Strong organisational, problem-solving and decision-making skills
- Ability to stay calm under pressure and manage multiple priorities
- A hands-on, proactive approach to leadership
- Good understanding of health & safety and operational standards
- Flexible and able to work evenings, weekends and peak periods
If you’re a proactive, hands-on manager who enjoys leading teams, solving problems and keeping operations running smoothly, we’d love to hear from you.
Duty Manager- La Familia in City of Westminster employer: Nightcap PLC
At La Familia, we pride ourselves on fostering a vibrant and dynamic work environment where our Duty Managers can truly shine. With competitive pay, generous discounts, and a strong focus on employee wellbeing through our EAP and life assurance, we ensure our team members feel valued and supported. Join us in a role that not only offers hands-on leadership opportunities but also encourages personal growth and development in the heart of a bustling venue.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager- La Familia in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop into La Familia and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This will help you stand out by showing your genuine interest in the place.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a busy environment. We want to hear how you’ve handled challenges and kept things running smoothly under pressure.
✨Tip Number 3
Be ready to showcase your hands-on approach! During the interview, share how you lead by example and support your team. We love candidates who can demonstrate their proactive style and commitment to high service standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our team at La Familia. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager- La Familia in City of Westminster
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've taken charge in previous roles, especially in fast-paced environments like hospitality.
Be Specific About Your Experience:Don’t just list your past jobs; tell us about the specific responsibilities you had. Mention any hands-on leadership roles and how you managed operations during busy periods. This helps us understand how you can fit into our team.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share a bit of your personality, but ensure your application reflects your understanding of the role and the high standards we uphold at La Familia.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Nightcap PLC
✨Know the Venue Inside Out
Before your interview, make sure you research La Familia thoroughly. Familiarise yourself with their menu, events, and overall vibe. This will not only show your genuine interest but also help you discuss how you can enhance guest experiences based on what you learn.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team in a fast-paced environment. Highlight specific situations where you resolved conflicts or improved service standards, as this aligns perfectly with the hands-on leadership role they’re looking for.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced operational challenges and how you tackled them. Be ready to discuss your thought process and decision-making skills, especially under pressure. This will illustrate your capability to manage busy periods effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the venue. Inquire about their approach to guest experience or how they handle peak times. This shows that you're not just interested in the job, but also in contributing to the team's success and understanding their operations better.
