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For Companies At a Glance
- Tasks: Support parents, troubleshoot tech issues, and create engaging content for kids.
- Company: Join Night Zookeeper, a fun brand making learning magical for children aged 6 to 12.
- Benefits: Enjoy a hybrid work model, competitive salary, and the chance to impact children's education.
- Why this job: Be part of a creative team that values innovation and makes learning enjoyable for kids worldwide.
- Qualifications: Excellent written English, tech-savvy, degree-level education, and 1 year in marketing or customer success.
- Other info: Bonus points for social media video creation skills!
The predicted salary is between 26000 - 28000 £ per year.
Job Description
Customer Success and Digital Engagement Executive
Night Zookeeper is looking for a Customer Success and Digital Engagement Executive to join their team.
The candidate should have exceptional written English skills, an interest in education technology, and digital products. They should also be technically proficient, able to troubleshoot technical problems, and feel comfortable using a range of different technologies and platforms. A bonus if they skills in social media video creation.
What is Night Zookeeper?
Night Zookeeper is a London-based children’s brand comprising of a web-based learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”.
Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unleash their confidence and creativity. Our flagship online reading and writing program for kids (also referred to as "Night Zookeeper") has been used by over 1 million children worldwide.
More Details
In this role, you will work with the marketing, support & product teams.
Main responsibilities:
* Supporting parents using nightzookeeper.com via email, CRM system, and across social media channels & other platforms
*Identifying technical issues and working with the product team to resolve them
*Identifying relevant customer insights to help the wider business
* Content creation for Night Zookeeper using social media channels
* Marketing Administration tasks across the business
* Taking part in Night Zookeeper events
This role is heavy on written communication. Please bear this in mind before applying.
Requirements:
* An excellent standard of written English
*An interest in customer success, marketing, technology, and children's brands
* Be comfortable with a range of technologies
*Proficiency in video creation
* A degree-level education
*1 year experience in a marketing or customer success role, or relevant internships
Salary: £26-28K
Hybrid role based in London, Shepherds Bush
Contact Detail:
Night Zookeeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Digital Engagement Executive
✨Tip Number 1
Familiarise yourself with Night Zookeeper's products and their unique approach to education. Understanding their mission and how they engage children will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your technical skills by preparing examples of how you've successfully resolved technical issues in previous roles. Be ready to discuss specific tools or platforms you've used, as this will highlight your problem-solving abilities.
✨Tip Number 3
If you have experience with social media video creation, prepare a portfolio of your work. This will not only demonstrate your creativity but also your ability to engage audiences through digital content, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Night Zookeeper on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Success and Digital Engagement Executive
Some tips for your application 🫡
Highlight Your Writing Skills: Since the role is heavy on written communication, make sure to showcase your exceptional written English skills in your CV and cover letter. Use clear, concise language and avoid jargon.
Demonstrate Technical Proficiency: Mention any relevant experience you have with troubleshooting technical problems and using various technologies and platforms. Provide specific examples of how you've successfully navigated technical challenges in previous roles.
Showcase Your Interest in Education Technology: Express your passion for education technology and children's brands in your application. You could mention any relevant projects or experiences that align with Night Zookeeper's mission to make learning fun for children.
Include Content Creation Experience: If you have skills in social media video creation or content creation, be sure to highlight these in your application. Provide examples of past work or projects that demonstrate your creativity and ability to engage audiences.
How to prepare for a job interview at Night Zookeeper
✨Showcase Your Writing Skills
Since this role is heavy on written communication, be prepared to demonstrate your exceptional written English skills. Bring examples of your previous work or create a short piece relevant to the role to showcase your ability.
✨Familiarise Yourself with Night Zookeeper
Research Night Zookeeper thoroughly before the interview. Understand their products and mission to make learning fun for children. This will help you align your answers with their values and show genuine interest.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your experience with troubleshooting and using various technologies. Think of specific examples where you've successfully resolved technical issues in the past.
✨Highlight Your Content Creation Experience
If you have skills in social media video creation, be sure to mention them. Prepare to discuss any relevant projects you've worked on, as this could set you apart from other candidates.
