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For Companies At a Glance
- Tasks: Support parents and promote Night Zookeeper through various digital channels.
- Company: Join Night Zookeeper, a fun brand making learning magical for kids aged 6-12.
- Benefits: Enjoy a hybrid work model and a competitive salary of £28-30K.
- Why this job: Be part of a creative team impacting children's education while honing your marketing skills.
- Qualifications: Excellent written English, tech-savvy, degree-level education, and 1-2 years in marketing or customer success.
- Other info: This role is focused on written communication, perfect for those who love to write.
The predicted salary is between 28000 - 30000 £ per year.
Job Description
Customer Success and Digital Engagement Executive
Night Zookeeper is looking for a Customer Success and Digital Engagement Executive to join their team.
The candidate should have exceptional written English skills, an interest in education technology, and digital products. They should also be technically proficient, able to troubleshoot technical problems, and feel comfortable using a range of different technologies and platforms.
What is Night Zookeeper?
Night Zookeeper is a London-based children’s brand comprising of a web-based learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”. Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unlock their creativity. Our flagship online reading and writing program for kids (also referred to as "Night Zookeeper") has been used by over 1 million children worldwide.
More Details
In this role, you will work with the marketing, support & product teams.
Main responsibilities:
* Supporting parents using nightzookeeper.com via email, CRM system, and across social media channels & other platforms
*Identifying technical issues and working with the product team to resolve them
*Identifying relevant customer insights to help the wider business
* Copywriting
* Promoting Night Zookeeper using social media channels
* Marketing Administration tasks across the business
* Taking part in Night Zookeeper events
This role is heavy on written communication. Please bear this in mind before applying.
Requirements:
* An excellent standard of written English
*An interest in customer success, marketing, technology, and children's brands
* Be comfortable with a range of technologies
* A degree-level education
*1-2 years experience in a marketing or customer success role
Salary: £28-30K
Hybrid role based in London, Shepherds Bush
Customer Success and Digital Engagement Executive employer: Night Zookeeper
Contact Detail:
Night Zookeeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Digital Engagement Executive
✨Tip Number 1
Familiarize yourself with Night Zookeeper's products and their unique approach to education. Understanding their mission and how they engage children will help you connect better with the team during interviews.
✨Tip Number 2
Showcase your technical proficiency by being prepared to discuss specific technologies or platforms you've used in previous roles. Highlight any troubleshooting experiences that demonstrate your problem-solving skills.
✨Tip Number 3
Engage with Night Zookeeper on social media. Comment on their posts or share relevant content to show your enthusiasm for their brand and your understanding of digital engagement strategies.
✨Tip Number 4
Prepare examples of how you've successfully supported customers in the past, especially through written communication. This will illustrate your ability to excel in a role that heavily relies on effective writing skills.
We think you need these skills to ace Customer Success and Digital Engagement Executive
Some tips for your application 🫡
Highlight Your Writing Skills: Since this role is heavy on written communication, make sure to showcase your exceptional written English skills in your application. Use clear and engaging language in your CV and cover letter.
Showcase Relevant Experience: Emphasize any previous experience in customer success or marketing roles. Provide specific examples of how you've supported customers or contributed to marketing efforts, especially in a tech or educational context.
Demonstrate Technical Proficiency: Mention your comfort with various technologies and platforms. If you have experience troubleshooting technical issues, include that as well, as it aligns with the responsibilities of the role.
Express Your Passion for Education Technology: Convey your interest in education technology and children's brands in your application. Explain why you are excited about the opportunity to work with Night Zookeeper and how you can contribute to making learning fun for children.
How to prepare for a job interview at Night Zookeeper
✨Showcase Your Writing Skills
Since this role is heavy on written communication, be prepared to demonstrate your exceptional written English skills. Bring examples of your previous writing, whether it's marketing copy, customer communications, or social media posts.
✨Demonstrate Technical Proficiency
Be ready to discuss your experience with various technologies and platforms. Highlight any troubleshooting you've done in the past and how you resolved technical issues, as this will show your capability to handle the technical aspects of the role.
✨Express Your Passion for Education Technology
Make sure to convey your interest in education technology and children's brands during the interview. Share any relevant experiences or projects that align with Night Zookeeper's mission to make learning fun for children.
✨Prepare for Customer Engagement Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare to discuss how you would support parents using nightzookeeper.com and how you would gather customer insights to help improve the service.
