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- Tasks: Support parents, troubleshoot tech issues, and promote Night Zookeeper on social media.
- Company: Join Night Zookeeper, a fun brand making learning magical for kids aged 6-12.
- Benefits: Enjoy a hybrid work model and be part of an innovative team.
- Why this job: Make a real impact in children's education while working in a creative environment.
- Qualifications: Excellent written English, tech-savvy, degree-level education, and 1-2 years in marketing or customer success.
- Other info: This role is focused on written communication, so strong writing skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Customer Success and Digital Engagement Executive
Night Zookeeper is looking for a Customer Success and Digital Engagement Executive to join their team.
The candidate should have exceptional written English skills, an interest in education technology, and digital products. They should also be technically proficient, able to troubleshoot technical problems, and feel comfortable using a range of different technologies and platforms.
What is Night Zookeeper?
Night Zookeeper is a London-based children’s brand comprising of a web-based learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”. Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unlock their creativity. Our flagship online reading and writing program for kids (also referred to as \”Night Zookeeper\”) has been used by over 1 million children worldwide.
More Details
In this role, you will work with the marketing, support & product teams.
Main responsibilities:
* Supporting parents using nightzookeeper.com via email, CRM system, and across social media channels & other platforms
*Identifying technical issues and working with the product team to resolve them
*Identifying relevant customer insights to help the wider business
* Copywriting
* Promoting Night Zookeeper using social media channels
* Marketing Administration tasks across the business
* Taking part in Night Zookeeper events
This role is heavy on written communication. Please bear this in mind before applying.
Requirements:
* An excellent standard of written English
*An interest in customer success, marketing, technology, and children\’s brands
* Be comfortable with a range of technologies
* A degree-level education
*1-2 years experience in a marketing or customer success role
Salary: £28-30K
Hybrid role based in London, Shepherds Bush
Customer Success and Digital Engagement Executive employer: Night Zookeeper
Contact Detail:
Night Zookeeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Digital Engagement Executive
✨Tip Number 1
Familiarize yourself with Night Zookeeper's products and their unique approach to education. Understanding the brand's mission and how they engage children will help you connect better with the team during interviews.
✨Tip Number 2
Showcase your technical proficiency by preparing examples of how you've successfully resolved technical issues in previous roles. This will demonstrate your problem-solving skills and readiness to tackle challenges at Night Zookeeper.
✨Tip Number 3
Engage with Night Zookeeper on social media. By interacting with their posts and sharing your thoughts, you can show your genuine interest in the brand and its community, which could set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in customer success and marketing during the interview. Highlight specific instances where you've contributed to customer satisfaction or engagement, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Customer Success and Digital Engagement Executive
Some tips for your application 🫡
Highlight Your Writing Skills: Since this role is heavy on written communication, make sure to showcase your exceptional written English skills in your CV and cover letter. Use clear, concise language and provide examples of your writing experience.
Show Your Passion for Education Technology: Express your interest in education technology and digital products. Mention any relevant experiences or projects that demonstrate your enthusiasm for making learning fun and engaging for children.
Demonstrate Technical Proficiency: Mention your comfort with various technologies and platforms. If you have experience troubleshooting technical issues, be sure to include specific examples that highlight your problem-solving skills.
Tailor Your Application: Customize your CV and cover letter to align with the responsibilities listed in the job description. Highlight your experience in customer success, marketing, and any relevant administrative tasks to show you are a great fit for the role.
How to prepare for a job interview at Night Zookeeper
✨Showcase Your Writing Skills
Since this role is heavy on written communication, be prepared to demonstrate your exceptional written English skills. Bring examples of your previous writing, whether it's marketing copy, customer communications, or any relevant content you've created.
✨Familiarize Yourself with Night Zookeeper
Research Night Zookeeper and its products thoroughly. Understand their mission to make learning fun for children and be ready to discuss how you can contribute to that goal through customer success and digital engagement.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your experience with troubleshooting technical issues. Think of specific examples where you've successfully resolved problems or helped others navigate technology.
✨Engage with Social Media Strategies
Since promoting Night Zookeeper through social media is part of the job, come prepared with ideas on how to effectively engage parents and children online. Share your thoughts on current trends in social media marketing and how they could apply to the brand.
