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- Tasks: Provide top-notch customer service and manage breakdown calls efficiently.
- Company: Join Halfords, a leader in commercial fleet services with a supportive culture.
- Benefits: Competitive salary, shift allowance, annual leave, and employee discounts.
- Other info: Dynamic night shift role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers stay on the road 24/7.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 25446 - 25446 ÂŁ per year.
We’re looking for a motivated and customer‑focused Breakdown Advisor to join our high‑performing team at our Stafford Support Centre. In this fast‑paced, 24/7 environment, you’ll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you’ll contribute to a customer‑centric, supportive, and teamwork‑driven culture. You’ll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: Rolling shift 4 on 4 off night shift – 7pm to 7am – includes working weekends and bank holidays. All shifts will be onsite at our Stafford office.
Key responsibilities
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions‑focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision‑making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance-driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
About you
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast‑paced, and constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and escalate critical issues promptly when needed.
- Use a logical, customer‑first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Reward & benefits
- Base salary- Minimum wage up to ÂŁ25,446 per annum (ÂŁ12.71 per hour), ÂŁ300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for ÂŁ1200 per year), pension and 20 days annual leave.
- Commitment and dedication to your ongoing personal and professional development.
- Access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Service Advisor (Night Shift) employer: Night Shift
Contact Detail:
Night Shift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Night Shift)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to stay calm under pressure or resolve issues quickly. Role-playing these situations can really boost your confidence for the real deal.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since this role involves working closely with colleagues and suppliers, prepare examples of how you've successfully collaborated in the past. Teamwork is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Halfords family. Don’t hesitate – take the leap!
We think you need these skills to ace Customer Service Advisor (Night Shift)
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Professional: Even though we’re all about being friendly, your written application should still maintain a professional tone. Use clear language and avoid slang to ensure your message comes across effectively.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. We love seeing applicants who take the time to connect their experiences with our needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Night Shift
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at Halfords. Familiarise yourself with the key tasks like managing breakdown calls and ensuring SLA timeframes are met. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Breakdown Advisor, you'll need to communicate effectively with drivers, suppliers, and colleagues. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will highlight your excellent people skills and customer-first mindset.
✨Stay Calm Under Pressure
In a fast-paced environment, it's crucial to remain composed. Think of scenarios where you've had to make quick decisions under stress. Share these during your interview to show that you can handle the demands of the night shift and maintain service quality.
✨Emphasise Your Team Spirit
Halfords values teamwork, so be ready to discuss how you've contributed to team success in previous roles. Highlight your willingness to support your Team Leader and collaborate with others to improve service delivery. This will demonstrate that you're a great fit for their supportive culture.