At a Glance
- Tasks: Provide top-notch support for Sage products and resolve customer queries.
- Company: Join a dynamic team in a forward-thinking environment.
- Benefits: Competitive salary up to £40k, personal development, and collaborative culture.
- Other info: Great opportunity for growth and learning in a supportive team.
- Why this job: Make a real difference by helping clients with innovative Sage solutions.
- Qualifications: Experience with Sage 200c and strong communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
About the Role: Are you passionate about delivering exceptional customer support and have hands-on experience with Sage 200c? We’re looking for a Sage Support Consultant to join our clients dynamic support team, providing first-line assistance to clients across a range of Sage products and third-party add-ons.
Salary: Up to 40k
What you'll be doing:
- Responding to and resolving support queries via phone, email, and remote access.
- Managing and prioritising support tickets to meet SLAs.
- Investigating data issues and producing reports.
- Staying up to date with the latest software updates and patches.
- Collaborating with internal teams to identify training and technology improvement opportunities.
- Promoting best practices and continuous improvement across the department.
What you'll bring:
- Essential: Experience with Sage 200c and a solid understanding of accounting principles.
- Preferred: Sage 200 accreditation and formal accounting qualifications.
- Familiarity with add-ons such as Eque2 Construct, Draycir Spindle, Credit Hound, Sicon, and Eureka.
- Strong communication skills and a customer-focused mindset.
- Proficiency in Microsoft Office and remote access technologies.
- Analytical thinking and attention to detail.
- Experience in a support environment resolving customer tickets.
Why Join? Be part of a collaborative and forward-thinking team. Opportunity to work with leading technologies and clients. Supportive environment focused on personal development and learning.
Sage Support Consultant in Plymouth employer: Nigel Wright Recruitment
Join a dynamic and collaborative team as a Sage Support Consultant, where your passion for exceptional customer support will be valued. With a focus on personal development and learning, you'll have the opportunity to work with leading technologies while enjoying a supportive work culture that prioritises continuous improvement and employee growth. Located in a vibrant area, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sage Support Consultant in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Wright Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Wright Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sage Support Consultant in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Wright Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Wright Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Wright Recruitment!
How to prepare for a job interview at Nigel Wright Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
