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- Tasks: Lead and design impactful learning initiatives to develop employees and leaders.
- Company: Fast-paced, customer-focused contact centre with a strong learning culture.
- Benefits: Opportunity to shape L&D strategy and deliver engaging training sessions.
- Why this job: Make a real impact on performance, culture, and growth through learning.
- Qualifications: Experience in L&D management, strong facilitation skills, and a passion for development.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit a Learning & Development Manager to lead, design, and deliver high impact learning initiatives across the business. This is a hands-on role ideal for someone who enjoys shaping L&D strategy while also delivering engaging training sessions for employees and leaders. The successful candidate will bring a blend of strategic thinking, exceptional facilitation skills, and a passion for developing people at all levels.
The Learning & Development Manager will:
- Develop and own the organisation’s Learning & Development strategy
- Conduct training needs analyses across teams and roles
- Design blended learning solutions including workshops, coaching, virtual sessions, and e-learning
- Build learning frameworks for onboarding, leadership, performance and capability development
- Personally deliver high-quality, engaging training and leadership programmes
- Tailor content and delivery style to suit a variety of audiences and learning needs
- Coach managers to apply learning effectively in the workplace
- Oversee L&D programmes from concept through delivery, measurement, and evaluation
- Use data, feedback, and performance metrics to continuously improve learning
- Manage learning budgets and external training suppliers
- Partner with HR and senior leaders on talent development and succession planning
- Promote a strong learning culture across the organisation
- Support the delivery of business communications linked to Quality Service insights
Who we are looking for:
- Strong presentation, communication, and group facilitation skills
- Excellent stakeholder and relationship management capability
- Confident, credible, and engaging in front of groups
- Practical, commercial mindset with a focus on business outcomes
- Genuine passion for developing people and capability
- Highly organised and able to manage multiple projects
- Collaborative and approachable style
- Proven experience in a Learning & Development Manager (or similar) role
- Demonstrated experience delivering training, not just designing it
- Experience creating learning programmes for both individual contributors and leaders
- Experience using Learning Management Systems (LMS)
- Coaching or facilitation certifications
- Experience in change management or organisational development
This role offers the chance to take ownership of the full L&D agenda and make a real impact on how learning influences performance, culture, and growth. It’s an excellent opportunity for a skilled facilitator who enjoys both strategy and hands-on delivery.
L&D Manager in Newcastle upon Tyne employer: Nigel Wright Recruitment
Contact Detail:
Nigel Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs. Practice common interview questions and think about how you can demonstrate your passion for L&D.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve made an impact. This will help potential employers see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who are passionate about learning and development. It’s a great way to get noticed and land that dream role.
We think you need these skills to ace L&D Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Learning & Development. We want to see how your skills align with the role, so don’t hold back on showcasing your strategic thinking and facilitation prowess!
Show Your Passion: Let your enthusiasm for developing people shine through! We love candidates who are genuinely passionate about learning and growth, so share examples of how you've made a difference in previous roles.
Be Specific About Your Experience: When detailing your past roles, be specific about the training programmes you’ve designed and delivered. We’re looking for concrete examples that demonstrate your ability to create engaging learning experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nigel Wright Recruitment
✨Know Your L&D Strategy
Before the interview, take some time to research and understand the latest trends in Learning & Development. Be ready to discuss how you would shape and implement a strategy that aligns with the company's goals. This shows your proactive approach and strategic thinking.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your exceptional facilitation skills during the interview. You might be asked to conduct a mini-training session or present a learning concept. Practise engaging your audience and tailoring your delivery style to different learning needs.
✨Bring Data-Driven Insights
Be ready to discuss how you've used data and feedback to improve learning initiatives in your previous roles. Share specific examples of how you measured success and adjusted programmes based on performance metrics. This will highlight your analytical mindset and commitment to continuous improvement.
✨Connect with Stakeholders
Think about how you can build relationships with various stakeholders, including HR and senior leaders. Prepare examples of how you've successfully partnered with others to drive talent development and succession planning. This will show your collaborative approach and ability to manage multiple projects effectively.
