At a Glance
- Tasks: Manage customer accounts, resolve billing queries, and support debt recovery activities.
- Company: Join Newcastle International Airport's dynamic Finance team.
- Benefits: Unique opportunity to work in a vibrant environment with career growth.
- Other info: Ideal for proactive individuals who thrive in diverse environments.
- Why this job: Be part of an iconic organisation and make a real impact.
- Qualifications: Strong communication skills, attention to detail, and problem-solving attitude.
The predicted salary is between 30000 - 37000 £ per year.
Looking for something more than a traditional credit control role?
Nigel Wright are exclusively working with Newcastle International Airport to support in seeking a proactive and commercially minded Customer Accounts & Billing Coordinator to join its growing Finance team.
This is a unique opportunity to work behind the scenes at one of the North East's most iconic organisations, supporting a diverse portfolio of customers ranging from major airlines and commercial partners to engineering contractors and training clients.
We're not looking for someone who simply follows a standard collections process.
Instead, we're looking for a natural problem solver and someone who enjoys investigating issues, building relationships, improving processes and finding solutions.
Key Responsibilities
As part of the Finance team, you'll play a key role in managing customer accounts, resolving billing queries and supporting debt recovery activities across a complex and varied commercial environment.
Working closely with both internal departments and external customers, you'll investigate account discrepancies, identify the root cause of issues and ensure accurate information is maintained across finance systems.
This is an ideal opportunity for someone who enjoys ownership, takes initiative and thrives in an environment where no two days are the same.
- Managing and resolving customer account and invoice queries.
- Building strong working relationships with operational teams and commercial stakeholders.
- Contacting customers by telephone and email to collect outstanding payments and resolve account issues.
- Maintaining accurate customer and debtor records within the finance system.
- Issuing customer statements, reminders and supporting documentation.
- Investigating complex billing arrangements and identifying solutions to account challenges.
- Supporting process improvements and helping enhance data quality across customer accounts.
- Supporting wider finance activities and projects as required.
About you
We're open to candidates from a variety of backgrounds. Experience in finance is advantageous, but equally important are your attitude, initiative and ability to solve problems.
You’ll ideally have
- Strong communication and relationship-building skills.
- Excellent attention to detail and organisational skills.
- Good numerical ability and confidence working with data.
- Strong Excel and systems skills.
- A proactive, investigative approach to problem solving.
- The confidence to challenge processes and drive improvements.
- A desire to develop your career within finance.
- Next Steps
This is an opportunity to join an organisation that is genuinely unlike any other in the North East.
From your office, you'll be part of an environment that connects businesses, communities and travellers every day.
You'll work with a wide variety of customers, gain exposure to complex commercial operations and play a visible role in supporting the airport's continued growth.
Please Note
The successful candidate will be required to meet airport security clearance requirements, including employment and reference checks, and must be eligible to obtain an airport security pass.
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Accounts & Billing Coordinator in Newcastle upon Tyne employer: Nigel Wright Recruitment
As a leading employer in the manufacturing sector, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, particularly during this exciting transformation phase. Located in the North East of England, we offer competitive salaries and benefits, including a car allowance, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts & Billing Coordinator in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nigel Wright Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Accounts & Billing Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nigel Wright Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nigel Wright Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nigel Wright Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nigel Wright Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nigel Wright Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nigel Wright Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
