An established and successful business is looking for a proactive and detail-oriented IT Support Technician to join its internal IT team.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is keen to develop their technical skills while providing a high-quality support service across the organisation
What you'll do:
- Interesting projects: Contribute to initiatives that improve the way IT services are delivered across the business.
- Career development: Gain exposure to modern cloud technologies, with ongoing training, support and mentoring.
- Collaborative culture: Join a supportive team that values knowledge sharing, continuous improvement and service excellence
The Role
As an IT Support Technician, you will act as the first point of contact for technical queries and issues, helping colleagues remain productive and fully supported.
You will assist with the day-to-day maintenance of the organisation’s IT environment and help users get the most from its systems and technology.
Key Responsibilities
- Provide first-line technical support by telephone, remotely and in person.
- Log, manage and escalation service desk tickets efficiently.
- Install and configure hardware, software and peripherals.
- Maintain accurate IT asset records and technical documentation.
- Identify recurring technical issues and contribute to effective long-term solutions.
- Create and update clear, user-friendly “how-to” guides and support documentation.
About you:
You will bring:
- A positive, proactive and can-do attitude.
- A genuine interest in technology.
- Strong communication skills and a customer-focused approach.
- Excellent problem-solving skills and attention to detail.
- A willingness to learn, develop and take initiative.
- The ability to work independently and collaboratively as part of a team.
It would be beneficial, although not essential, to have:
- Experience using cloud platforms such as Microsoft 365 or Microsoft Azure.
- Familiarity with ITIL practices or service desk systems.
- Previous experience within a fast-paced technical support environment
Why Join?
If you are looking for an opportunity to develop your technical skills, contribute ideas and become part of a forward-thinking and supportive team, we would be pleased to hear from you.
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1st Line Support Engineer in Newcastle upon Tyne employer: Nigel Wright Recruitment
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