At a Glance
- Tasks: Own and optimise dialler performance in a fast-paced sales environment.
- Company: Join a rapidly growing, entrepreneurial business with a dynamic culture.
- Benefits: Autonomy to make an impact and opportunities for career progression.
- Other info: Fast-paced environment with clear scope for personal and professional growth.
- Why this job: Shape the future of the dialler function and drive real change.
- Qualifications: Experience with dialler systems and a data-driven mindset.
The predicted salary is between 50000 - 60000 £ per year.
An established, fast-scaling commercial business is looking to appoint a Dialler Manager to take ownership of a newly introduced platform within a high-performing sales environment. With c.160 people on the sales floor, the business operates at pace and with a strong entrepreneurial mindset. Having previously relied on an in-house system, this hire represents a genuine step change in capability and performance.
This is a pivotal position where you will take full ownership of the dialler function, driving the transition from legacy systems to a more sophisticated, insight-led approach. You will sit at the centre of the sales operation, working closely with leadership to optimise outbound performance and deliver measurable improvements across contact strategy, conversion and productivity. Beyond initial optimisation, there is clear scope to move into broader, business-wide projects as the platform evolves.
Key responsibilities- Own and optimise dialler performance across outbound campaigns
- Manage predictive, progressive and blended dialling strategies
- Drive improvements in contact rates, conversion and agent productivity
- Deliver clear reporting and insight to senior stakeholders
- Work cross-functionally with sales, operations and technical teams
- Support campaign planning, forecasting and resource allocation
- Ensure compliance with relevant regulations and best practice
About you
- Experience working with dialler systems in a contact centre or sales-led environment
- Strong understanding of outbound campaign delivery and performance levers
- Data-driven with a commercial mindset
- Comfortable working in a fast-paced, evolving environment
- Proactive, with a mindset of identifying opportunities and taking ownership
This is an opportunity to join a genuinely entrepreneurial business where decisions are made quickly and ideas are acted on. You will have the autonomy to make a significant impact, shaping how the dialler function performs from the ground up. In doing so, you will play a key role in a broader transformation of the sales operation. The environment will suit someone who thrives on pace, takes initiative and wants to progress quickly. For the right individual, there is clear opportunity to step into a wider, more senior role as the business continues to grow.
Contact Centre Dialler Manager in Manchester employer: Nigel Wright Recruitment
Join a dynamic and fast-growing commercial business that champions an entrepreneurial spirit and offers a vibrant work culture. As a Dialler Manager, you will enjoy the autonomy to drive significant improvements in dialler performance while collaborating with a talented team of 160 sales professionals. With ample opportunities for personal and professional growth, this role is perfect for those eager to make a meaningful impact in a high-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Dialler Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Wright Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Wright Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Dialler Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Wright Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Wright Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Wright Recruitment!
How to prepare for a job interview at Nigel Wright Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
