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- Tasks: Provide 2nd line IT support and maintain Microsoft Business Central.
- Company: Established organisation with a focus on bespoke business-critical systems.
- Benefits: Gain hands-on experience in a dynamic, supportive environment.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Opportunity to work closely with users and suppliers in a collaborative setting.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are supporting a well‑established, privately owned organisation operating a bespoke, business‑critical system that underpins its day‑to‑day operations. The platform supports multiple operational workflows and is built on Microsoft Business Central, which has been live for approximately 2.5 years and has been tailored to meet specific business requirements.
This role would suit an IT Coordinator or 2nd Line Support Engineer who enjoys variety, ownership, and working closely with users and suppliers in a fully on‑site environment.
Key Responsibilities- Providing 2nd line IT support across the organisation
- Supporting and maintaining Microsoft Business Central, including troubleshooting system and user issues
- Acting as the first point of escalation before involving external suppliers
- Liaising with external development and support partners, logging and tracking issues through to resolution
- Supporting users with Microsoft 365, PCs, laptops, and general IT queries
- Identifying and supporting process improvements, including future initiatives around automation and AI
- Maintaining documentation and contributing to internal knowledge bases
- Supporting business continuity by strengthening resilience within the IT team
- Microsoft 365
- Bespoke operational systems
- PCs, laptops, and peripherals supported in‑house
- Servers and higher‑level infrastructure supported by a third‑party provider
- Experience in a 2nd line IT support / IT Coordinator / Systems Support role
- Comfortable supporting business‑critical systems in a fast‑paced environment
- Strong troubleshooting and problem‑solving skills
- Able to work independently and as part of a small team
- Clear communicator with a calm, responsive approach
- Experience with Microsoft NAV / Business Central or another ERP system
- Exposure to transactional or workflow‑driven systems
- Basic website or content management experience (page updates, working with marketing teams)
- Experience working with external suppliers or developers
IT Support Coordinator employer: Nigel Wright Recruitment
Contact Detail:
Nigel Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft Business Central or similar systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled 2nd line support issues. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace IT Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and any specific work with Microsoft Business Central. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for strong troubleshooting skills, so share those stories that demonstrate your ability to resolve problems effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Nigel Wright Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Business Central and any other relevant systems. Be ready to discuss how you've supported similar platforms in the past, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues before. Think about specific scenarios where you identified a problem, implemented a solution, and improved processes. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Calmly
Since this role involves liaising with users and external suppliers, practice articulating your thoughts clearly. You might want to role-play common support scenarios with a friend to ensure you can maintain a calm and responsive approach during the interview.
✨Highlight Your Team Spirit
Even though the job requires independence, it’s important to show that you can work well within a small team. Share examples of how you've collaborated with colleagues or external partners to achieve a common goal, especially in high-pressure situations.