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- Tasks: Lead customer engagement strategies and manage email campaigns for multiple brands.
- Company: Join a fast-growing, design-led consumer brand group with a creative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to upskill and collaborate across teams.
- Why this job: Make a real impact on customer loyalty and lifetime value in a vibrant team.
- Qualifications: 5+ years in email marketing, strong Klaviyo knowledge, and excellent copywriting skills.
The predicted salary is between 40000 - 50000 £ per year.
The Business: Nigel Wright are delighted to be working exclusively with a fast‑growing, design‑led consumer brand group, looking for an experienced CRM Manager to take ownership of customer engagement across multiple digital brands. This is an exciting opportunity to join a creative, ambitious business where you’ll play a key role in driving growth, loyalty and customer lifetime value. This role is on-site.
Key Responsibilities:
- Develop and implement the full CRM strategy across the customer lifecycle
- Manage automated and manual email campaigns across multiple brands
- Create targeted segmentation and personalisation using data‑driven insights
- Lead creative briefing for templates, assets and copy
- Collaborate with marketing, design and external partners to deliver cross‑channel campaigns
- Own day‑to‑day management of the Klaviyo platform
- Monitor KPIs, report on performance and optimise ROI
- Ensure GDPR compliance and data accuracy
- Support and upskill wider marketing team members where needed
The Person:
- 5+ years’ experience in email marketing/ECRM
- Strong Klaviyo knowledge
- Confidence with tracking
- Excellent copywriting and design sensibility
- High attention to detail and strong organisational skills
- Experience in fast‑paced, high‑growth environments
- Ability to interpret data and turn insights into action
eCRM Manager employer: Nigel Wright Recruitment
Contact Detail:
Nigel Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns and successes. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its brands. Understand their customer engagement strategies and think about how you can contribute to their growth and loyalty goals.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace eCRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 5+ years in email marketing and any specific achievements that showcase your expertise in CRM strategies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for customer engagement and how your experience with Klaviyo can drive growth and loyalty for our brands.
Showcase Your Creativity: Since this is a design-led brand, don’t shy away from showing off your creative side. Include examples of past campaigns you've worked on, especially those that involved segmentation and personalisation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nigel Wright Recruitment
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of Klaviyo and other CRM tools. Be ready to discuss how you've used these platforms in past roles, especially in managing email campaigns and customer segmentation.
✨Showcase Your Creative Side
Since this role involves leading creative briefs, prepare examples of successful campaigns you've worked on. Bring along any templates or assets that highlight your design sensibility and copywriting skills.
✨Data is Your Best Friend
Be prepared to talk about how you've used data-driven insights to optimise campaigns. Think of specific KPIs you've monitored and how you've turned those insights into actionable strategies for growth.
✨Collaboration is Key
This role requires working with various teams, so be ready to discuss your experience collaborating with marketing, design, and external partners. Share examples of how teamwork has led to successful cross-channel campaigns.