At a Glance
- Tasks: Manage customer orders, invoices, and stock availability with precision.
- Company: Dynamic lingerie and apparel brand with a global reach.
- Benefits: Competitive salary, benefits, and remote work options.
- Other info: Exciting opportunity for career growth in a vibrant industry.
- Why this job: Join a growing team that values collaboration and customer focus.
- Qualifications: 1-2 years in customer service and strong Excel skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Opportunity
Customer Operations Representative Northeast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBC
Salary £25-30k + Benefits
We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.
Responsibilities
- Enter orders into Microsoft Dynamics 365 F&O with precision
- Prepare invoices, credit notes, and related documents
- Monitor stock availability and coordinate fulfilment
- Complete delivery templates and onboarding forms for major accounts
- Respond to customer queries regarding orders and shipments
- Liaise with logistics and finance to resolve issues
- Follow workflows for label creation, packing list updates, and order edits
- Maintain accurate product and customer data
- Flag recurring issues to the Customer Success Manager
Qualifications
- 1–2 years in customer service, order processing, or sales support
- Experience with Microsoft Dynamics 365 F&O (or similar ERP)
- Strong Excel skills (vlookups, formatting templates)
- Clear written and verbal communication in English
- Process-oriented with strong attention to detail
Nice-to-Have Experience
- Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
- Exposure to B2B logistics or 3PLs
- Familiarity with label/document automation tools like BarTender
Seniority level Associate
Employment type Full-time
Job function Customer Service, Supply Chain, Product Management
Industries Online and Mail Order Retail, Wholesale, Import and Export, Apparel Manufacturing
Customer Operations Specialist employer: Nigel Wright Recruitment
Join a forward-thinking organisation that prioritises its people agenda and fosters a collaborative work culture. As an HR Advisor, you'll have the opportunity to influence strategic initiatives while working closely with senior stakeholders in a dynamic environment. With a commitment to employee development and a focus on continuous improvement, this role offers a unique chance to make a meaningful impact across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your customer service experience. We want to see how your skills align with the role, so make it personal and relevant!
✨Tip Number 3
Show off your tech skills! If you've got experience with Microsoft Dynamics 365 or similar tools, be sure to mention it. We love candidates who can hit the ground running and adapt quickly to our systems.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any experience with Microsoft Dynamics 365 F&O, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how your previous roles have prepared you for the Customer Operations Specialist position and how you can contribute to our team.
Showcase Your Attention to Detail:Since the role requires precision in order processing and documentation, make sure your application is free from typos and errors. This will demonstrate your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Nigel Wright Recruitment
✨Know Your Stuff
Make sure you’re familiar with Microsoft Dynamics 365 F&O and brush up on your Excel skills. Be ready to discuss how you've used these tools in previous roles, especially if you've worked in customer service or order processing.
✨Showcase Your Attention to Detail
Since the role requires precision in entering orders and preparing documents, be prepared to give examples of how you've maintained accuracy in your past work. Highlight any processes you’ve implemented to improve efficiency or reduce errors.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to demonstrate strong verbal and written communication skills, so consider preparing a few scenarios where you successfully resolved customer queries or liaised with other departments.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially related to logistics and customer service. Think of specific instances where you’ve dealt with challenges, like stock issues or customer complaints, and how you resolved them.
