At a Glance
- Tasks: Support order processing and customer service for wholesale accounts across Europe.
- Company: Join a dynamic lingerie and apparel brand with a global reach and boutique agility.
- Benefits: Enjoy a competitive salary of £25-30k plus benefits, with remote work options.
- Other info: Opportunity to work with major retailers and gain exposure to B2B logistics.
- Why this job: Be part of a growing team that values collaboration, precision, and customer focus.
- Qualifications: 1-2 years in customer service or order processing; experience with Microsoft Dynamics 365 is a plus.
The predicted salary is between 20000 - 30000 £ per year.
The Opportunity
Customer Operations Representative
Northeast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBC
Salary £25-30k + Benefits
We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.
Responsibilities
- Enter orders into Microsoft Dynamics 365 F&O with precision
- Prepare invoices, credit notes, and related documents
- Monitor stock availability and coordinate fulfilment
- Complete delivery templates and onboarding forms for major accounts
- Respond to customer queries regarding orders and shipments
- Liaise with logistics and finance to resolve issues
- Follow workflows for label creation, packing list updates, and order edits
- Maintain accurate product and customer data
- Flag recurring issues to the Customer Success Manager
Qualifications
- 1–2 years in customer service, order processing, or sales support
- Experience with Microsoft Dynamics 365 F&O (or similar ERP)
- Strong Excel skills (vlookups, formatting templates)
- Clear written and verbal communication in English
- Process-oriented with strong attention to detail
Nice-to-Have Experience
- Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
- Exposure to B2B logistics or 3PLs
- Familiarity with label/document automation tools like BarTender
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Supply Chain
- Product Management
Industries
- Online and Mail Order Retail
- Wholesale Import and Export
- Apparel Manufacturing
#J-18808-Ljbffr
Customer Operations Specialist in Stockton-on-Tees employer: Nigel Wright Recruitment
Join a forward-thinking organisation that prioritises its people agenda and fosters a collaborative work culture. As an HR Advisor, you'll have the opportunity to influence strategic initiatives while working closely with senior stakeholders in a dynamic environment. With a commitment to employee development and a focus on continuous improvement, this role offers a unique chance to make a meaningful impact across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Wright Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Wright Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Specialist in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Wright Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Wright Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Wright Recruitment!
How to prepare for a job interview at Nigel Wright Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
