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For Companies At a Glance
- Tasks: Support order processing and customer service for wholesale accounts across Europe.
- Company: Join a dynamic lingerie and apparel brand with a global reach and boutique agility.
- Benefits: Enjoy a competitive salary of £25-30k plus benefits, with remote work options.
- Why this job: Be part of a growing team that values collaboration, precision, and customer focus.
- Qualifications: 1-2 years in customer service or order processing; experience with Microsoft Dynamics 365 is a plus.
- Other info: Opportunity to work with major retailers and gain exposure to B2B logistics.
The predicted salary is between 20000 - 30000 £ per year.
The Opportunity
Customer Operations Representative
Northeast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough – TBC
Salary £25-30k + Benefits
We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.
Responsibilities
- Enter orders into Microsoft Dynamics 365 F&O with precision
- Prepare invoices, credit notes, and related documents
- Monitor stock availability and coordinate fulfilment
- Complete delivery templates and onboarding forms for major accounts
- Respond to customer queries regarding orders and shipments
- Liaise with logistics and finance to resolve issues
- Follow workflows for label creation, packing list updates, and order edits
- Maintain accurate product and customer data
- Flag recurring issues to the Customer Success Manager
Qualifications
- 1–2 years in customer service, order processing, or sales support
- Experience with Microsoft Dynamics 365 F&O (or similar ERP)
- Strong Excel skills (vlookups, formatting templates)
- Clear written and verbal communication in English
- Process-oriented with strong attention to detail
Nice-to-Have Experience
- Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
- Exposure to B2B logistics or 3PLs
- Familiarity with label/document automation tools like BarTender
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Supply Chain
- Product Management
Industries
- Online and Mail Order Retail
- Wholesale Import and Export
- Apparel Manufacturing
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Customer Operations Specialist employer: Nigel Wright Recruitment
Contact Detail:
Nigel Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 F&O, as it's a key tool for this role. Consider taking an online course or watching tutorial videos to get comfortable with its functionalities, especially order processing and documentation.
✨Tip Number 2
Brush up on your Excel skills, particularly with vlookups and formatting templates. You can find plenty of free resources online that offer practice exercises to help you become more proficient.
✨Tip Number 3
Gain insights into the lingerie and apparel industry by researching current trends and major players. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the brand.
✨Tip Number 4
Network with professionals in customer operations or those who have experience with B2B logistics. Platforms like LinkedIn can be great for connecting with individuals who might provide valuable insights or even referrals.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order processing, or sales support. Emphasise any familiarity with Microsoft Dynamics 365 F&O and strong Excel skills, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer operations and your attention to detail. Mention specific examples from your previous roles that demonstrate your ability to handle order processing and customer communication effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as process orientation, clear communication, and experience with large retailers or marketplaces. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Nigel Wright Recruitment
✨Know Your Tools
Familiarise yourself with Microsoft Dynamics 365 F&O and Excel, as these are crucial for the role. Be prepared to discuss your experience with these tools and how you've used them in previous positions.
✨Demonstrate Customer Focus
Highlight your customer service experience by sharing specific examples of how you've resolved issues or improved customer satisfaction. This will show that you understand the importance of customer communication in the role.
✨Attention to Detail is Key
Since the position requires precision in order processing and documentation, be ready to discuss how you ensure accuracy in your work. You might want to mention any processes you follow to minimise errors.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially related to order processing and logistics. Think of scenarios where you had to liaise with different teams or resolve conflicts, and be ready to explain your approach.
